Manager, Events Management & Hospitality Services

Royal College Careers; Ottawa; Hybrid; CAD 102,000 - 129,000; Full time

Job summary

A nonprofit organization in Ottawa is seeking a Manager of Event Management and Hospitality Services to lead event planning and team development. The ideal candidate will have over 10 years of event management experience and excellent leadership skills. The position supports hybrid work arrangements and offers an attractive salary range of $102,818 to $128,573 annually.

Qualifications

• 10+ years of event management experience, including work with volunteer boards.
• Minimum 5 years of management experience leading a team.
• Certified Meeting Professional (CMP) or Certified Meeting Manager (CMM).

Responsibilities

• Lead event planning and service delivery to ensure client satisfaction.
• Motivate and empower high-performing teams.
• Negotiate vendor contracts for various events.

Skills

Leadership

Event management

Vendor negotiation

Strategic thinking

Communication

Education

Undergraduate degree in a related field

Job description

Overview

Manager Event Management and Hospitality Services

Event Management and Hospitality Services (EMHS) – Permanent position

The Royal College has over 55,000 members and aims to advance learning for specialist physicians to deliver the best health care. The Royal College is a national nonprofit organization established in 1929 to oversee the medical education of specialists in Canada.

The role reports to the Director of Finance and Administration as the Manager of EMHS. You will oversee planning and implementation of events on- and off-premises and manage Royal College meeting spaces. You will lead and develop teams across five business areas including conferences, meetings, hospitality, exam logistics (site selection), and protocol; ensuring client satisfaction, work quality, and workflow standards are met with operational efficiency. You will develop, implement, communicate, and promote the organization’s standards and best practices for all aspects of events, hospitality, and Royal College meeting facilities.

Responsibilities

• Lead the department to ensure optimal event planning and service delivery, best use of meeting space, client satisfaction, conference planning and delivery, and continuous improvement.
• Guide, motivate, and empower a high-performing team by providing ongoing support, delegating responsibilities, offering constructive feedback, and fostering career growth.
• Oversee vendor negotiations and contracting for off-site and on-site events (conferences, meetings, exams).
• Oversee research, development, implementation, and communication of standards, guidelines, and best practices for conferences, meetings, exam logistics (site selection), protocol, Royal College meeting rooms, catering, and other hospitality functions.
• Monitor and report risks and gaps to the Director of Finance and Administration. Identify risks and resistance points and develop plans to mitigate them. Make recommendations to senior leadership on implementation approaches and change management. Lead and implement necessary risk mitigation plans.
• Represent the Royal College as an active member of industry associations for meeting/conference professionals and association executives.

Qualifications

• Education and experience equivalent to an undergraduate degree in a related field.
• 10+ years’ experience in all aspects of event management, including work with volunteer boards and committees.
• Extensive experience in vendor negotiations and contracting.
• Minimum 5 years demonstrated management experience leading and coaching a team.
• Certified Meeting Professional (CMP) and/or Certified Meeting Manager (CMM) designation.
• Experience developing and monitoring budgets.
• Proven leadership, influencing skills, and ability to adopt new practices across diverse stakeholders.
• Professionalism to represent the Royal College within the events industry and to senior leadership.
• Results-oriented, strategic thinker, collaborative, with strong judgment and tact.
• Creativity to design new programs and solve complex problems; strong written and verbal communication; ability to present and chair meetings.
• Strong planning and analytical skills; ability to consider people, financial, and technology factors in problem solving.
• Ability to work in a detailed and confidential environment; extensive video conferencing/phone communication required.

How to Apply & Equity

How to get noticed

Please apply through our UKG recruitment platform with your résumé, cover letter, and salary expectations by October 7, 2025.

The Royal College is an equal opportunity employer and encourages applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ individuals. We thank all applicants for their interest; however, only those under consideration will be contacted. An eligibility list may be established for similar positions; the list will be retained for up to 18 months. Hybrid work is supported (onsite in Ottawa and from home). If accommodation is required during the recruitment process, please contact us.

The job advertisement will no longer be available once the position has closed.

Compensation

Band M2 – Salary ranges from $102,818.00 to $128,573.00.

Poste Bilingue | Version française

Gestionnaire d’événements et Services d’accueil (GESA) – Poste permanent

Lead experiences avec une expertise en gestion d’événements et services d’accueil. Joignez-vous à notre équipe. Date limite: 7 octobre 2025.

Le Collège royal compte plus de 55 000 membres et sa vision demeure : faire progresser l’apprentissage des médecins spécialistes pour offrir les meilleurs soins. Le Collège royal est une organisation nationale sans but lucratif créée en 1929 pour encadrer la formation des spécialistes au Canada.

Relevant du Directeur des finances et de l’administration, vous supervisez la planification et la mise en œuvre des événements sur site et hors site ainsi que la gestion et l’utilisation des espaces de réunion. Vous dirigerez et formerez des équipes dans cinq secteurs : conférences, réunions, services d’accueil, logistique des examens (sélection des sites) et protocole; vous superviserez les activités quotidiennes pour assurer la satisfaction client et le respect de la qualité et des normes.

Aperçu du rôle au quotidien

• Diriger le département pour assurer une planification optimale des événements et la prestation des services, le meilleur usage des espaces, la satisfaction des clients, la planification et la tenue des conférences et l’amélioration continue.
• Guider et motiver une équipe performante, délégation, rétroaction constructive et développement de carrière.
• Superviser les négociations avec les fournisseurs et les contrats pour les événements hors site et sur place.
• Superviser l’élaboration et la communication des normes et pratiques exemplaires pour les conférences, réunions, logistique des examens, protocole, salles de réunion, services traiteur.
• Surveiller les risques et lacunes et en rendre compte à la direction; recommander des approches et plans.
• Représenter le Collège royal dans les associations professionnelles.

Pour postuler, veuillez consulter la plateforme UKG et joindre votre CV, lettre de motivation et attentes salariales d’ici le 7 octobre 2025.

Le Collège royal applique des pratiques d’équité en emploi et encourage les candidatures de toutes et tous, notamment les personnes issues de minorités visibles, autochtones, femmes, personnes handicapées et 2ELGBTQQIA. La liste d’admissibilité peut être établie et conservée 18 mois.

Horaires hybrides (sur place à Ottawa et télétravail). Contact pour aménagements durant le processus de recrutement.

Chef de niveau M2 – Salaire : 102 818 $ à 128 573 $.