Manager, Customer Community - REMOTE

Medium; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading community engagement firm located in Canada, Nova Scotia is seeking a Manager, Customer Community. In this pivotal role, you will enhance customer engagement through dynamic community-driven programs and lead efforts to foster strong relationships among customers and employees. The ideal candidate boasts extensive experience in community management, with a proven track record in engagement strategies. This position offers comprehensive benefits including medical coverage and flexible time off.

Benefits

Flexible time off

Comprehensive medical coverage

Parental leave support

Qualifications

• 5+ years of experience in community management and social media.
• Proven expertise in developing online communities and engagement strategies.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee, train, and mentor direct report(s).
• Develop and execute the strategy for customer community platforms.
• Manage community operations, including content programming and moderation.

Skills

Community management

Social media expertise

Excellent communication skills

Data-driven problem-solving

Collaboration

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Community. In this role, you will take charge of developing and enhancing customer engagement through community-driven programs. Your leadership will not only foster strong relationships among customers but also empower employees to share their perspectives and stories. You will be pivotal in creating a vibrant and supportive environment that emphasizes customer success while aligning community initiatives with business objectives. Your data-driven approach will help visualize the impact of community engagement, ensuring continual growth and improvement.

Accountabilities

• Oversee, train, and mentor direct report(s), providing clear expectations and feedback.
• Develop and execute the end-to-end strategy for customer community platforms.
• Manage all aspects of community operations, including content programming and moderation.
• Act as the primary point of escalation for customer issues, coordinating with cross-functional teams.
• Lead the employee advocacy program to promote brand narratives effectively.
• Measure community analytics and track engagement to demonstrate business value.
• Collaborate with the Marketing team to source user-generated content and customer feedback.
• Amplify community stories to ensure the customer voice is highlighted.

Requirements

• 5+ years of experience in community management and social media, with team oversight.
• Proven expertise in developing online communities and engagement strategies.
• Excellent written and verbal communication skills, with strong attention to detail.
• A passion for understanding community dynamics and elevating customer success.
• Data-driven problem-solving skills with the ability to measure community health.
• A history of fostering conversations and building community involvement.
• Ability to work quickly in real-time with appropriate judgment.
• Collaborative mindset with enthusiasm for cross-team campaigns.

Benefits

• Flexible time off and learning opportunities to advance your career.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Support for life's stages, including parental leave and adoption reimbursement.
• Recognition programs to celebrate great work and contributions.
• Employee assistance program for holistic health and wellness.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.