Manager, BI

Four Seasons Hotels and Resorts; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A global luxury hotel management company is seeking a Manager of Business Intelligence in Toronto. The role involves leading a BI team to develop and implement data solutions that enhance guest experiences and operational excellence. Candidates should have 5-8 years in analytics, strong skills in Azure and Power BI, and a proven track record in delivering BI initiatives. This position offers a hybrid working model, requiring presence in Toronto's office three days a week.

Qualifications

• 5-8 years in Business Intelligence or related analytics role.
• Experience managing and mentoring BI professionals.
• Proven ability to deliver enterprise BI projects.

Responsibilities

• Lead design and development of BI solutions for the organization.
• Guide team in creating dashboards and data models.
• Implement best practices for reporting and governance.

Skills

Business Intelligence

Azure-based platforms

Power BI

Data governance

Education

Bachelor's degree

MBA

Tools

SQL

Excel

DAX

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Business Intelligence Overview

The Manager, Business Intelligence is a technical and strategic leader responsible for shaping and executing the BI vision that empowers Four Seasons to deliver exceptional guest experiences and drive operational excellence across our global portfolio of hotels, resorts, residences, and journey business. Reporting to the Senior Director, Data Engineering, this role leads a high-performing team in designing and delivering enterprise-wide dashboards, reports, and data solutions that directly support our brand's commitment to personalized service and world-class hospitality.

Core Deliverables

• This role ensures alignment with corporate data governance, architecture, and analytics standards, while playing a hands-on role in shaping the future of data consumption across the organization to deliver trusted insights for strategic and operational decisions.
• The ideal candidate combines deep expertise in BI platforms, data modeling, and reporting frameworks with proven leadership experience managing BI teams and projects. They are passionate about using data to drive decision-making, understand data governance and enterprise-scale reporting systems, and thrive in a collaborative environment. Strong communication skills with both technical and business stakeholders and a continuous drive for innovation are essential.
• Shape and execute the BI vision to drive transformation and innovation across Four Seasons' global portfolio by leading a BI team to deliver enterprise-grade reporting and analytics. Ensure initiatives align with business strategy, IT architecture, and governance to provide trusted insights for strategic decisions.
• Leverage data and analytics to enhance guest experiences and optimize business outcomes, supporting Four Seasons' mission of personalized service and operational excellence through dashboards and reports that enable data-driven decisions.
• Collaborate with business and technology teams to turn strategic objectives into actionable BI initiatives. Partner with stakeholders to ensure solutions meet evolving needs while maintaining data quality and governance.
• Champion modern BI technologies and self-service capabilities to foster a data-driven culture. Standardize and modernize BI platforms, and mentor team members to build an innovative, high-performing BI function.
• Align BI initiatives with Four Seasons' core values of excellence, trust, and innovation, embedding brand priorities into analytics strategies to reinforce the company's vision and commitment to world-class hospitality.

What You'll Be Doing

Business Intelligence Leadership & Strategy

• Lead the design, development, and maintenance of BI solutions, ensuring scalability, reliability, and operational excellence.
• Guide the BI team in building intuitive dashboards, reports, and data models that support business decision-making.
• Implement governance, best practices, and standards for reporting and dashboard creation.
• Collaborate with business leaders to define KPIs and ensure alignment with corporate objectives.
• Drive continuous improvement in BI processes through feedback loops, retrospectives, and technical reviews.
• Conduct Power BI training sessions for colleagues across functions to build data literacy and confidence.
• Promote self-serve BI by empowering teams with the right tools, training, and data access.
• Foster a company-wide culture of evidence-based decision-making by ensuring consistent access to accurate, timely, and business-relevant insights.
• Enable alignment on business metrics and KPIs across functions by promoting standardized dashboard templates and common data definitions.
• Encourage stronger collaboration between business functions and the BI team by facilitating regular feedback sessions, joint solutioning, and cross-functional analytics projects.

Expected Outcomes

• Delivery of timely, accurate, and actionable insights across the enterprise.
• Increased adoption of BI tools and self-service capabilities by business users.
• Consistent application of reporting standards and governance practices.
• Improved operational efficiency and decision support across departments.
• Oversee the transition from legacy reporting platforms to modern BI environments.
• Ensure alignment of BI solutions with enterprise architecture and data governance.
• Promote a data-driven culture by enabling access to high-quality data and insights.
• Mentor and develop BI engineers, fostering innovation and best practice sharing.
• Represent BI in cross-functional meetings to support company-wide initiatives.

Data Architecture & Governance

• Collaborate closely with Data Architects to co-develop BI data models that align with enterprise architecture principles and support scalable reporting solutions.
• Support the metadata management practices, including data catalogs and business glossaries, to enhance data discoverability and trust.
• Support seamless integration of diverse internal and external data sources into BI solutions, enabling comprehensive and unified analytics across the enterprise.
• Promote the use of consistent semantic layers and standardized KPIs to ensure that reporting outputs are aligned, comparable, and well-understood by all users.

Operational and Delivery Responsibilities

• Ensure timely and high-quality delivery of BI initiatives that meet business needs.
• Coordinate cross-functional collaboration to align BI delivery with IT strategy.
• Track and manage BI project milestones, risks, and deliverables.
• Translate strategic goals into tactical execution plans for the BI team.
• Facilitate regular reporting on performance metrics and project status to stakeholders.

What You Bring

• Minimum 5-8 years in Business Intelligence or related analytics role.
• Proven track record of delivering enterprise BI projects and solutions using Azure-based platforms and Power BI.
• Experience managing and mentoring BI professionals and leading high-impact analytics initiatives.
• Bachelor's degree Required; MBA preferred
• Strong leadership presence and ability to inspire a high-performing team.
• Excellent verbal and written communication with technical and non-technical audiences.
• Strong problem-solving abilities and sound judgment in complex situations.
• Self-motivated with a high degree of initiative and accountability.
• Effective time and priority management in a fast-paced environment.
• Build strong relationships with stakeholders and fosters a collaborative team culture.
• Acts with autonomy and initiative while providing mentorship and direction to others.
• Proven ability to deliver results through others, balancing hands-on work with leadership oversight.
• Excellent team management and fostering a high-performance culture.

Technical Skills and Knowledge

• Strong understanding of data architecture, data modeling, and visualization best practices, working with large data sets.
• Expertise in Microsoft Power BI, DAX, AAS, and Azure BI tools (ADLS, ADF, Synapse, etc.).
• Advanced SQL and data modeling skills, including star and snowflake schemas.
• Familiarity with CI/CD pipelines, version control, and agile development practices for BI projects.
• Experience with data governance, metadata management, and implementing access and security protocols.
• Understanding privacy and compliance requirements in enterprise data environments.
• Confluence, Jira, TestRail, Visio preferred.
• Strong experience with MS Excel.

Hybrid Working Model

This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Equal Employment Opportunity Statement

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.