Mail Center Manager - Toronto, Ontario

USZoom LLC; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A professional services firm in Toronto, Ontario is seeking a Mail Center Manager to oversee mail management and provide excellent customer service. This role requires in-person work and offers a two-week paid training at headquarters. Candidates should excel in communication, organization, and independent work while handling confidential mail. Enjoy a dynamic environment with a focus on teamwork and client relationships.

Benefits

Two-week paid training

Team-oriented work environment

Qualifications

• Ability to work independently and handle confidential mail with discretion.
• Results-oriented with a strong work ethic.
• Excellent organizational skills required.
• Previous experience in a customer service-focused office role.

Responsibilities

• Receive and manage mail, including scanning and filing.
• Assist clients with mail retrieval both in person and via phone.
• Maintain inventory of office supplies.
• Provide excellent customer service and support to clients.

Skills

Strong work ethic

Excellent verbal communication

Excellent written communication

Organizational skills

Job description

We are looking for a professional, upbeat Mail Center Manager to work in our Toronto, Ontario office in Canada. There will be a two-week paid training, one week in Toronto and one week will be conducted at our headquarters in Montebello, NY USA.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities

• Receive mail, scan into software and file appropriately
li>Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and elevate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.