Mail Administrator III

LanceSoft Inc; Southwestern Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A staffing agency in Ontario is seeking an entry-level candidate to support DMS Mail Services. The successful applicant will handle incoming mail and assist with daily operations. Candidates should possess at least 5 years of customer service or data entry experience, along with strong communication, organizational, and multitasking skills. This role requires the ability to lift up to 50lbs and demonstrate attention to detail to prevent privacy incidents.

Qualifications

• Ability to meet physical job requirements, including lifting up to 50lbs.
• 5+ years of experience in customer service or data entry.
• Demonstrated accuracy and attention to detail.

Skills

Attention to detail

Customer service

Data entry

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Story Behind the Need

Business group: DMS Mail Services, general handling of incoming mail, researching return mail, finding addresses for customers

Project: n/a candidate will be supporting BAU activities

Candidate Value Proposition

The successful candidate will have the opportunity to engage in an entry-level contingent role with exposure to numerous business units.

Candidate Requirements/Must Have Skills

• Ability to meet the physical requirements of the job. Some heavy lifting is required up to 50lbs.
• Demonstrated accuracy and attention to detail required to avoid privacy incidents.
• 5+ years of previous customer service or data entry related work experience

Soft Skill

• Demonstrated ability to communicate effectively, precise communication skills both verbal and written.
• Proven to be a positive team player who understands their impact on the Customer Service Experience
• Ability to cope effectively with fluctuating volumes.
• Comfortable using various Microsoft applications including Outlook, Teams, Word, and Excel
• Strong, multi-tasking, organizational and prioritizing skills for a high volume, deadline driven environment.
• Strong analytical and problem-solving skills, and a demonstrated ability to manage change.

Education

• High school diploma.

Ideal Candidate

Best vs. Average: Outlined personal attributes/experience/skillsets that make for the ideal candidate. The ideal candidate will thrive in a team-driven environment, showcasing excellent communication skills and a commitment to delivering outstanding customer service. They must be able to meet the physical requirements of the role and should excel in multitasking, organization, and prioritization within a high-volume, deadline-driven setting.