Loyalty Program Management Analyst

Loblaw Companies Limited; Brampton; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading Canadian retailer is seeking a Loyalty Program Management Analyst in Brampton, Ontario. The role includes managing loyalty offers, analyzing data, and providing support for the loyalty program. Candidates should have a degree in a relevant field and 3-5 years of analytical experience. Strong skills in Excel, SQL, and excellent communication are essential. The company values diversity and inclusion and provides a dynamic work environment with a commitment to sustainability.

Benefits

Progressive careers

Comprehensive training

Flexibility

Competitive benefits

Qualifications

• 3-5 years’ experience in a reporting or analyst role.
• Ability to manage multiple projects and present findings.

Responsibilities

• Manage overall offer collision for loyalty offers.
• Support Senior Manager with offers and opportunities.
• Open and close support tickets and manage contests.

Skills

Analytical skills

Advanced Excel

SQL

Communication skills

Attention to detail

Education

University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, or Business

Tools

Python

Teradata

Microstrategy

Eagle Eye

Salesforce

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

As the Loyalty Program Management Analyst on the Loyalty Program Management team, you will be integral in supporting in the execution of loyalty processes and administration of the central loyalty system. You will be responsible for overall offer quality, accuracy and collision management of Loyalty offers across the network.

If this describes you, then keep reading!

What You’ll Do:

• Be the subject matter expert on overall offer collision management and provide over and above support from our systems, including Eagle Eye, Ignio, Salesforce and Microstrategy.
• Supports the Senior Manager and stakeholders with a weekly cadence of all offers and opportunities within the PC Optimum program.
• Manages over and above by providing direction for merchant offers, removing campaigns and ensuring stability in the program.
• Responsible for opening and closing support tickets, manages ad-hoc contests and promotions and assists customer service with inquiries from the program.

What You’ll Need:

• University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant field.
• 3-5 years’ experience in a reporting or analyst role.
• Strong analytical skills with Advanced Excel skills and experience with SQL.
• Familiarity with retail merchandising systems and processes including Python, Teradata and Microstrategy is an asset.
• Ability to manage multiple projects and maintain attention to detail in a fast-paced and changing environment and the ability to present findings to various groups in the organization.
• Very high attention to process detail and documentation.
• Strong communication skills with the ability to co-ordinate with large groups on various issues.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.