Logistics Specialist

CB Canada; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Richmond is seeking a Logistics Specialist to support planning and execution of logistics solutions. This full-time role requires customer service skills and flexibility to work various shifts. Successful candidates will have a High School diploma and a minimum of 2 years’ experience in customer care. Competitive compensation and comprehensive benefits are offered.

Benefits

Comprehensive benefits

Competitive total rewards compensation

Qualifications

• Minimum of 2 years’ experience in customer care.
• Willingness to travel to various destinations worldwide.
• Effective written and verbal communication skills in English and/or French.

Responsibilities

• Triaging tasks with more senior associates.
• Liaising with airlines, agents, and other involved parties.
• Communicating directly with clients, drivers, customs, and others in the logistics chain.

Skills

Customer service

Communication skills

Problem-solving

Education

High School diploma

Job description

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient-focused and dedicated to making a difference. Join us and apply today!

What you will be doing

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at the time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption or accommodation.

Logistics Specialists support the execution and planning of logistics solutions. This involves reviewing and triaging communications, collaborating with internal stakeholders, supporting first-pass tasks like document review and updating shipment records, as well as servicing requests from other offices in the World Courier network.

Logistics Specialists must be able to handle basic duties involved in offering premium courier services and work effectively in high-pressure environments. They must demonstrate a sense of urgency and determination, especially in critical situations. Flexibility to work different shifts, including days, evenings, nights, and weekends, is required. Logistics specialists should be customer-focused, service-minded problem solvers, and good team players.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Triaging tasks with more senior associates
• Liaising with airlines, agents, and other involved parties
• Supporting colleagues and internal customers
• Executing planned logistics solutions
• Creating basic shipment orders
• Following up on orders and working with colleagues to expedite and resolve issues
• Using World Courier facilities and tools to comply with requirements
• Pre-advising destination offices for shipments with special requirements
• Entering clear, precise instructions into order files
• Developing creative solutions aligned with client best interests
• Communicating directly with clients, drivers, customs, and others in the logistics chain
• Collaborating with other logistics specialists across the World Courier network

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Minimum of 2 years’ experience in customer care and a High School diploma
• Willingness to travel to various destinations worldwide
• Effective written and verbal communication skills in English and/or French
• Creative problem-solving skills
• Flexibility to work multiple shifts
• Ability to work independently with minimal supervision

What AmerisourceBergen offers

We provide competitive total rewards compensation. Our benefits programs are comprehensive, diverse, and tailored to meet the needs of our associates. Benefits may vary by location, position, and business unit, with many being company-paid or available through contributions.

Schedule

Full-time

Affiliated Companies

World Courier of Canada Ltd

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes.

COVID-19 Vaccine Policy

As of October 18, 2021, all Canadian team members must be fully vaccinated and show proof of vaccination at hire. Exemptions can be requested for medical or religious reasons, following the company's policies.

Accessibility Policy

We are dedicated to fair and accessible employment practices and will accommodate people with disabilities during all employment processes.