Lobstick Lodge Jasper AB Night Audit

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Jasper is seeking a Front Desk Agent for a casual night shift position. Responsibilities include processing guest arrivals, handling reservations, and resolving guest complaints. The ideal candidate possesses strong customer service skills, basic accounting knowledge, and is able to work independently. This position offers a unique work environment in a beautiful location, with a starting pay of $18.50 per hour.

Qualifications

• Experience as Front Desk Agent an asset.
• Able to work evenings and nights.
• Consent to a criminal record check.

Responsibilities

• Process telephone calls.
• Register arriving guests and assign rooms.
• Resolve minor guest complaints.

Skills

Customer service oriented

Basic accounting skills

Ability to work within a team

Education

Minimum grade 12 education or equivalent

Job description

Overview

Pursuit Collection, Jasper, AB — $18.50 per hour, Casual, Night shift.

Location: Jasper, AB.

Compensation: $18.50 per hour. Shift: Night shift. Job type: Casual.

This is a full-time, regular position beginning February 3, 2025.

Responsibilities

• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures
• Perform related Front Desk duties as directed by Supervisor

Qualifications

• All the personality traits of a top-notch Front Desk Agent
• Basic accounting skills and a self-starter
• Minimum grade 12 education or equivalent
• Basic knowledge of accounting and computers an asset (will train)
• Experience as Front Desk Agent an asset
• Ability to accept direction and work with minimal supervision
• Customer service oriented
• Able to work evenings and nights
• Ability to work within a team
• Consent to a criminal record check to honor our commitment to be Always Honest

Work Environment & Requirements

• Beautiful, iconic locations with opportunities to see scenery and wildlife
• Independent and remote work feel in natural surroundings
• Physical requirements: walking, stairs, bending, reaching, lifting up to 50 pounds with assistance
• Based in Alberta, Canada; relocation to the area and legal ability to work in Canada is required
• Pursuit will make reasonable accommodation to enable people with disabilities to perform their job

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.