Level II/III Technician

TeamLogic IT; Mountain View; On-site; CAD 70,000 - 90,000; Full time

Job summary

A collaborative IT service company based in Canada seeks an experienced IT and networking professional. The ideal candidate will manage client IT infrastructure, support cloud services like Azure and SharePoint, and troubleshoot various technical issues. Proficiency in server management, exceptional communication, and a relentless customer service attitude are essential. This role emphasizes teamwork and effective problem-solving skills within a dynamic environment.

Qualifications

• Experience in IT and networking with MSP or SMB support.
• Ability to troubleshoot server, network, hardware, and software issues.
• Deep understanding of virtualization and Active Directory.

Responsibilities

• Manage and monitor IT infrastructure including computers and network.
• Support cloud infrastructure and provide remote assistance.
• Install and configure Windows servers and maintain documentation.

Skills

Customer service attitude

Exceptional communication skills

Troubleshooting complex network issues

MSP experience

Support for small-medium business users

Tools

Azure

SharePoint

Windows servers

Remote management tools

Job description

Job Description

We are seeking an experienced IT and networking professional with a broad range of skill sets and a desire to work in a team based collaborative environment. Qualified individuals must possess an relentless customer service attitude and exceptional communication skills. If you’ve got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for. MSP experience, or experience supporting small-medium business users is required.

Responsibilities

• Must be located in the San Francisco Bay Area, South Bay preferred
• Managing and monitoring our client’s computers, network, servers, systems, and entire IT infrastructure
• Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services
• Creating, managing, and implementing projects; small to large
• Troubleshooting server, network, wireless, hardware, and software issues
• Updating client IT documentation, network maps, tickets, and notes
• Server account management; joining new and existing computers to domain
• Software setup, configuration, and troubleshooting
• Data backup and recovery (local and cloud); drive imaging
• Local and hosted email migrations
• Troubleshooting and remediation of problems on PC and Mac workstations.
• Provide telephone support to resolve issues on-line through remote access.
• Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting.
• Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.
• Setting up maintenance schedules and monitoring issues using remote management tools.
• Provide detailed documentation and accounting of time in ticketing system