LEARNING MANAGEMENT SYSTEM SPECIALIST

Troy Life & Fire Safety Ltd.; London; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading safety solutions provider based in London, Ontario is seeking a Learning Management System (LMS) Specialist to modernize their training infrastructure. This role involves digitizing training materials, administering the LMS platform, and ensuring compliance with industry standards. The ideal candidate will have 5+ years of LMS administration experience, preferably with Docebo, and be bilingual in English and French. The company offers a competitive compensation package and fosters continuous employee growth.

Benefits

Comprehensive benefits program

Competitive compensation package

Qualifications

• 5+ years experience administering an LMS, preferably Docebo.
• Familiarity with life safety standards and compliance frameworks.
• Experience with eLearning technologies and standards (SCORM, xAPI, AICC).
• Basic HTML/CSS or experience in LMS integrations preferred.

Responsibilities

• Digitize legacy content and streamline course delivery.
• Administer LMS platform and manage configurations.
• Track and report on mandatory certifications.
• Upload and organize training materials.

Skills

LMS administration

Technical aptitude

Data analysis

Communication skills

Organizational skills

Time management

Project management

Bilingual (English, French)

Education

Bachelor’s degree in Education, IT, or HR

Tools

Docebo

Excel

Job description

Overview

Location: London, Ontario
Type: Remote

Troy Life & Fire Safety Ltd. is looking for a Learning Management System (LMS) Specialist to join our team. In this role, the LMS Specialist will play a pivotal role in modernizing the Company’s learning infrastructure by leading the transformation of existing training materials into a centralized learning management system. This role will require close collaboration with HR, IT, and subject matter experts to migrate, structure, and optimize training programs that support onboarding, compliance, and professional development initiatives.

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 winner of the Canada\u2019s Best Managed Companies program!

Key Responsibilities

• Digitizing legacy content, assisting business leaders in creating and formalizing new content, streamlining course delivery and ensuring the seamless learner experience across departments.
• Administer and maintain the LMS platform, collaborate with the LMS vendor (Docebo) and manage configuration settings, integrations, and workflows.
• Manage user roles, permissions, and course enrollments across multiple departments and locations.
• Troubleshoot technical issues and provide technical support to learners and instructors.
• Maintain version control and ensure training content reflects current standards and procedures; ensure alignment with industry standards such as NFPA, Health and Safety, CSA, and other applicable regulations.
• Track and report on mandatory certifications, renewals, and compliance deadlines.
• Generate audit-ready reports for internal and external regulatory bodies.
• Upload and organize training modules including SCORM/xAPI packages, videos, manuals, and quizzes.
• Analyze data to identify gaps in training and recommend improvements.
• Develop user guides and conduct training sessions on LMS usage and navigation.
• Work with business stakeholders to align LMS capabilities with organizational goals.
• Stay informed on LMS trends and participate in the selection and implementation of new LMS features or platforms.
• Other related duties as assigned.

Qualifications

• Bachelor’s degree in Education, Information Technology, or Human Resources, or related field or equivalent work experience.
• 5+ years of experience administering an LMS (preferably Docebo).
• Familiarity with life safety standards and compliance frameworks (e.g., NFPA, ULC).
• Experience with eLearning technologies and standards (SCORM, xAPI, AICC).
• Strong technical aptitude and problem-solving skills.
• Experience with gamification in adult education.
• Experience with data reporting tools and Excel.
• Excellent communication and organizational skills.
• Strong time management and planning skills with demonstrated ability to manage multiple priorities in a fast-paced environment.
• Project management experience is considered a strong asset.
• Basic HTML/CSS or experience in LMS integrations preferred.
• Bilingual in English and French (Written and spoken).
• Ability for occasional travel to various branch locations required.

Troy Life & Fire Safety Ltd. offers a competitive compensation package and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.