Learning and Talent Consultant

Zurich 56 Company Ltd; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global travel insurance provider in Canada is looking for a Learning & Talent Consultant to shape the learning journey of their workforce. This role involves managing the Learning Management System, executing training programs, and leading strategic initiatives. The ideal candidate should have experience with LMS, a solid grasp of adult learning principles, and the ability to deliver engaging training sessions. The position offers an opportunity to impact global workforce development in a dynamic environment.

Qualifications

• Experience with Learning Management Systems (LMS).
• Strong understanding of adult learning principles.
• Capability in designing and delivering training programs.

Responsibilities

• Administer the global Learning Management System (LMS).
• Provide expert LMS support and maintain vendor relationships.
• Oversee compliance training and alignment with business priorities.
• Design and deliver behavioral and core skills programs.
• Conduct needs analysis and skills gap assessments.
• Create innovative learning experiences and resources.
• Project manage strategic talent initiatives and lead collaboration.

Job description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best‑known brands– think major airlines, travel giants, top banks, credit card providers, and larger retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi‑line insurers. Our family of customer‑facing brands includes trusted names like Travel Guard, Cover‑More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together we’re redefining what it means to travel safely and with confidence. Whether it’s a long‑awaited holiday, a last‑minute business trip, or an unexpected detour, we deliver in the moments that matter.

What you'll be doing:

As our Learning & Talent Consultant, you’ll be at the heart of shaping how our global workforce learns and grows. You’ll own the full lifecycle of training programs, from regular compliance training to new behavioural and core skills development. You’ll be responsible for creating seamless, engaging learning journeys that drive compliance, engagement, and impact across the business. Beyond learning, you’ll take the lead on strategic talent projects – think LMS transitions, leadership development, and talent reviews – partnering with senior leaders and People team colleagues to deliver initiatives that support our global workforce.

• You’ll keep our global Learning Management System (LMS) running smoothly – administering users, scheduling programs, and reporting on progress.
• You’ll provide expert LMS support and maintain strong vendor relationships, rolling out new features when needed.
• You’ll oversee the assignment and reporting of compliance training and ensure it aligns with business priorities.
• You’ll design and deliver behavioural and core skills programs that build capability and confidence.
• You’ll dig deep into needs analysis and skills gap assessments to stay ahead of emerging requirements.
• You’ll craft innovative learning experiences – live workshops, virtual sessions, and blended programs – using modern adult learning principles.
• You’ll create practical self‑service resources and toolkits to empower learners.
• You’ll lead and project manage strategic talent initiatives, from LMS transitions to leadership development and talent reviews.
• You’ll develop project plans, manage budgets, and coordinate with stakeholders to deliver on time and on target.
• You’ll draft and implement SOPs to support talent processes and workflows.
• You’ll partner with senior leaders and People team business partners to drive adoption and engagement globally.

What skills and experience you’ll bring on this journey: