Lead, Youth Care Services

Sunshine Coast Community Services Society; Sechelt; On-site; CAD 80,000 - 100,000; Full time

Job summary

A community services organization on the Sunshine Coast is seeking a Lead for Youth Care Services to provide leadership and oversee vital outreach programs. The role includes both managerial duties and direct support for clients, ensuring effective service integration. Candidates should have a relevant degree and experience within the non-profit sector, with strong cultural competency and communication skills. This position offers competitive compensation and comprehensive benefits, emphasizing professional development and community impact.

Benefits

100% health benefits

75% long-term disability premiums

Municipal Pension Plan contributions

Generous vacation time

Professional development support

Qualifications

• Minimum of two years of relevant experience in youth care services.
• Strong understanding of local, provincial, and federal legislation.
• Experience working in the non-profit sector.
• Knowledge of the impacts of colonization on Indigenous peoples.

Responsibilities

• Provide leadership and strategic direction for Youth Care Services.
• Co-develop program standards and evaluation tools.
• Ensure compliance with SCCSS policies and quality standards.
• Offer direct client services and support for individualized service plans.

Skills

Cultural competency

Communication skills

Time management

Organizational skills

Person-centered service model

Adaptability

Education

Two-year post-secondary diploma or degree in relevant field

Tools

Microsoft Office

Electronic client records systems

Job description

Job Title

Lead, Youth Care Services

Location: Sechelt, BC

Employment Type: Full-Time, Permanent (35 hrs/week)

Compensation: $29.51-$34.05

About Community Services

Since 1974, Sunshine Coast Community Services Society has been at the heart of creating positive change for people on the Sunshine Coast. With a legacy built on care, dedication, and adaptability, we proudly offer over 30 impactful programs across the region. Our work spans four vital areas: Community Action and Engagement, Together Against Violence, Child and Family Counselling, and Family, Youth, and Children’s Services. Guided by our core values—social justice, interdependence, diversity, compassion, and respect—we are driven to empower individuals and strengthen our community. We’re seeking passionate, values-driven individuals who want to make a real difference in the lives of others. If that sounds like you, join us and be part of our meaningful journey!

About The Role

The Lead, Youth Care Services provides leadership and strategic direction while overseeing the Youth in Transition, Youth Outreach, and Supported Services to Children programs. This role ensures program staff are equipped to support participants effectively and that all contractual and program obligations are met. Time in this position is equally divided between leadership responsibilities and direct client service. The Lead, Youth Care Services reports to the Manager of Family, Youth, and Children Services (FYCS).

What You’ll Do

Leadership & Workforce Development

• Provides vision and leadership to staff, fostering a cohesive, mission-aligned team.
• Oversee recruitment, onboarding, coaching, supervision, and performance management in partnership with Program Manager and People & Culture.
• Promotes strong communication practices and supports effective team coordination.
• Manage staff scheduling, hours allocation, and time-tracking approvals.

Program & Operational Management

• Co-develop program standards, logic models, monitoring frameworks, and evaluation tools with the Program Manager.
• Contributes to annual budget planning and monitors program expenditures throughout the year.
• Ensure programs meet all SCCSS policies, accreditation requirements, contractual obligations, and quality standards.
• Maintains accurate program and client documentation, including reporting to MCFD.

Client Support & Service Delivery

• Provide direct client services and support the development or delegation of individualized service plans and goal-setting.
• Works to reduce barriers and support client access through awareness of community trends and demographic needs.

Community & Stakeholder Relations

• Establishes and maintains productive partnerships with community agencies including MCFD, VCH, SD #46, Indigenous partners, Early Years Council, and RCMP.
• Promotes collaboration and effective service integration across community systems.

Health, Safety & Compliance

• Ensures a safe work environment by following WorkSafeBC and organizational safety procedures.
• Supports operational needs by performing other related duties as required.

What You Bring

• Two-year post-secondary diploma or degree in a relevant field, plus a minimum of two years of relevant experience.
• Strong understanding of local, provincial, and federal legislation related to program and client services.
• Demonstrated ability to work from both a harm reduction and person-centered service model.
• Cultural competency and experience working respectfully and non-judgmentally with individuals from diverse cultural, ethnic, and socio-economic backgrounds.
• Knowledge of the impacts of colonization, including Residential Schools, on Indigenous peoples.
• Experience working in the non-profit sector and collaborating effectively with community partners and volunteers.
• Strong computer skills, including proficiency with Microsoft Office and experience using electronic client records systems.
• Excellent communication, organizational, and time-management skills, including the ability to prioritize and delegate tasks.
• Adaptable, creative, and comfortable working in changing or ambiguous environments, with a willingness to learn and adopt new technologies.

Additional Information

• Criminal Record Check (CRC) clearance is required for working with vulnerable populations.
• Emergency Child Care First Aid certification is required.
• Valid driver’s license and reliable vehicle required for meeting clients and traveling across the Coast.
• Must be able to lift and move general office supplies and related equipment as needed.
• Work takes place in multiple environments, including client residences, community settings, office locations, with occasional opportunities for remote work.

Why Join Our Team?

• Competitive and Transparent Compensation: We value fairness and clarity in our wages.
• Comprehensive Benefits: Employer covers 100% of health benefits and 75% of long-term disability premiums.
• Secure Your Future: Enjoy employer contributions to the Municipal Pension Plan (MPP).
• Generous Vacation Time: Start with 3 weeks in your first year, increasing to 4 weeks in your second year.
• Wellness and Flexibility: Receive special leave annually for wellness, personal needs, and more.
• Professional Development Support: Paid memberships for professional designations and plenty of opportunities for growth.
• Community Impact: Be part of meaningful work that makes a real difference.
• Team Connection: Participate in our annual Off-Site Team Building Day with fun, engaging activities that foster collaboration and connection.

How To Apply

Please include your resume as part of your application for this role. We are committed to ensuring our application process is accessible to all candidates. If you require accommodations during any part of the application process, please contact [e-mail].

“We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.”