Lead Product Manager, UKG Pro and Pro WFM

UKG; Toronto; Hybrid; CAD 174,000 - 252,000; Full time

Job summary

A leading workforce management company in Toronto is seeking a Lead Product Manager to drive the future of their Time and Labor product line. In this role, you will collaborate with customers and teams to guide cross-functional product development, with a strong focus on identifying innovative opportunities. Candidates should have over 5 years of experience in product management and a strong understanding of customer needs in a hybrid work environment.

Qualifications

• 5+ years of experience with UKG Pro and Pro WFM products.
• Proven ability to foster a customer-first culture.
• Strong discipline in applying AI technologies.

Responsibilities

• Own and define the strategic direction for Time and Labor.
• Conduct in-depth customer research and market analysis.
• Translate objectives into detailed product requirements.

Skills

Cross-functional product teams

Customer centricity

Analytics and user research

AI technologies in product solutions

Job description

Lead Product Manager, UKG Pro and Pro WFM

We’re seeking a Lead Product Manager to drive the future of our Time and Labor product line within the Pro WFM Suite. In this individual contributor role, you will own the identification, design, delivery, and optimization of solutions for a core product used by millions of global employees across our human capital management and workforce management applications.

About The Role

You will be highly collaborative, working with external customers (Buyers, Admin users, HR users, and employees) and internal teams who implement and deliver our products. As the product lead for cross-functional development teams, you will guide initiatives and ensure successful execution for mature and evolving global products within the Time and Labor domain. Your focus will be on deeply understanding the Time and Labor market, customer needs, technical possibilities, and business impact, with a strategic perspective to identify opportunities for innovation, efficiency, and enhanced user experience in time tracking, scheduling, absence management, and related modules. You will engage with customers, engineering, design, and other stakeholders to uncover needs, define innovative solutions, and build consensus around the product roadmap.

You will shape and execute the overall vision for areas within the Time and Labor product line, delivering tangible value to customers. This includes continuous learning from customers, partners, and the broader Product organization, managing features to ensure successful releases, and establishing mechanisms to collect, track, report, and react to data to fuel ongoing learning and customer centricity.

Key Responsibilities

• Product Strategy & Roadmap: Own and define the strategic direction, roadmap, and feature prioritization for specific components within Time and Labor, aligning with business objectives and market needs.
• Customer & Market Insight: Conduct in-depth customer research, market analysis, and competitive analysis to understand user needs and opportunities in Time and Labor.
• Requirements & Definition: Translate objectives into detailed product requirements, user stories, use cases, and acceptance criteria.
• Cross-Functional Product Leadership: Act as the directly responsible individual (DRI) for product within agile teams; collaborate with engineering, design, QA, and stakeholders to ensure timely delivery.
• Data-Driven Optimization: Define and analyze key product metrics; use insights to inform decisions and optimize features for impact.
• Stakeholder Communication & Influence: Communicate strategy, roadmaps, and updates to internal and external audiences; enable successful Go-to-Market strategies.
• Domain Expertise: Maintain deep understanding of Time and Labor, regulatory requirements, best practices, and AI applications in workforce management.
• Customer Advocacy: Champion the voice of the customer throughout the product lifecycle.

Required Qualifications

• 5+ years of experience with UKG Pro and Pro WFM products (product management or implementation). Expertise in UKG Pro and Pro WFM is valued highly; strong willingness to learn is required.
• Experience in developing customer centricity and outcomes through cross-functional product teams.
• Proven ability to foster a customer-first culture in problem solving.
• Strong use of analytics, user research, and business cases in an enterprise SaaS setting.
• Comfort presenting complex topics to diverse audiences.
• Track record balancing discovery of opportunities with delivering product experiences.
• Strong discipline in applying AI technologies within product solutions.
• We work in a collaborative hybrid model. 3 days on site per week in one of our UKG offices is required.

Preferred Qualifications

• Experience with globally distributed teams.
• Experience launching enterprise SaaS products.
• Deep knowledge of Time and Labor software and processes (timekeeping, scheduling, absence management).
• Functional and technical knowledge of Workforce Management and Human Capital Management software.
• Ability to use data to inform and prioritize product decisions.
• Experience working with both technical and business user communities.
• Comfort with ambiguity in building or evolving products.
• Ability to travel domestically and internationally as needed.

Where we’re going

UKG holds top market share in workforce management and human capital management. Our AI-powered product portfolio supports millions of frontline workers and will propel us toward an even brighter tomorrow.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

Disability Accommodation in the Application and Interview Process: For individuals with disabilities needing assistance, please email [e-mail].

Pay range for this position is $126,300 to $181,550, with potential incentives. Benefits information is available on our careers site.