Lead Customer Support Manager

Global Fleet Solutions; Surrey; Hybrid; CAD 70,000 - 75,000; Full time

Job summary

A leading fleet management provider in Surrey, British Columbia, is seeking a Lead Customer Support Manager. This role involves providing leadership to the Customer Support team, managing high-profile national accounts, and ensuring excellent customer service. Applicants should have supervisory experience and strong skills in operations or business administration. This position offers competitive compensation and flexible benefits, with a salary range of $70,000 to $75,000 per year.

Benefits

Company paid medical health care plan

Dental and vision plan

Life insurance

RRSP matching

Ongoing professional development opportunities

Qualifications

• At least two years of supervisory experience in the service industry.
• Experience in material handling equipment or heavy machinery is an asset.
• Proven ability to manage conflicting priorities.

Responsibilities

• Provide leadership to Customer Support Managers.
• Develop key customer accounts and generate new business opportunities.
• Address escalated customer service issues.

Skills

Supervisory experience

Microsoft Office Suite proficiency

Interpersonal skills

Education

Post-secondary education in Operations or Business Administration

Job description

Overview

Global Fleet Solutions is a premier fleet management solution and provider in the material handling industry. GFS specializes in the National Accounts program for leading manufacturers such as Hyundai, Konecranes, Carer Electric Forklifts, and more. Our comprehensive services include national procurement agreements, in-house leasing, and access to top equipment lines. With over two decades of success, GFS advocates for customers in maintenance and repairs, guaranteeing timely and cost-effective services.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Global Fleet Solutions is looking for a driven Lead Customer Support Manager to join our team in Surrey, British Columbia. The Lead Customer Support Manager will be responsible for providing leadership to Customer Support Managers and managing high-profile national customer accounts.

Responsibilities

• Provide leadership, guidance, and support to a team of Customer Support Managers
• Act as a liaison between internal business units and the Customer Support team to develop key customer accounts and generate new business opportunities
• Closely manage key performance indicators
• Manage relationships with high volume, multi-location accounts
• Address escalated customer service issues
• Coach and train team members on how to improve customer service
• Arrange and conduct weekly team training meetings
• Approve estimates and invoices for Customer Support Managers
• Review monthly financial statements with the Service Manager

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least two years of supervisory experience, preferably in the service industry
• Post-secondary education in Operations, Business Administration or a related discipline
• Experience in the material handling equipment or heavy machinery industry an asset
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Proven ability to manage conflicting priorities and schedules
• Experience working and leading in a fast-paced work environment
• Strong interpersonal skills and the ability to communicate with individuals at all levels of the organization
• Ability to work effectively autonomously while maintaining performance standards
• Positive attitude and high level of accountability

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company cell phone and laptop
• Ongoing professional development opportunities

The base pay for this role is $70,000 to $75,000 per year, depending on experience.

This is a hybrid role based in Surrey, British Columbia.

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

GlobalFleetSolutions