Keyholder: Lead Store Ops & Customer Experience

Torrid; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading apparel retailer in Surrey seeks a Keyholder responsible for supporting store management through daily operations and enhancing customer experiences. The ideal candidate will have retail management experience and a passion for delivering exceptional customer service. Join a dynamic team that values empowerment and inclusivity. This role offers competitive hourly pay and potential bonuses.

Benefits

Flexible schedules

50% associate discount

Monthly bonus potential

Mental health resources

Employee stock purchase program (ESPP)

Qualifications

• Previous specialty retail management experience with proven ability to lead teams.
• Ability to multitask in a fast-paced environment with commitment to customer experience.
• Flexible and adaptable to changing retail environments.

Responsibilities

• Assist store management with daily operations and customer experience.
• Ensure store achieves company objectives and KPI goals.
• Act as Manager on Duty in the absence of management.

Skills

Retail management experience

Customer service excellence

Sales performance

Multitasking

Adaptability to trends

Job description

A leading apparel retailer in Surrey seeks a Keyholder responsible for supporting store management through daily operations and enhancing customer experiences. The ideal candidate will have retail management experience and a passion for delivering exceptional customer service. Join a dynamic team that values empowerment and inclusivity. This role offers competitive hourly pay and potential bonuses.