Keyholder — Lead Luxury Store & Client Experience

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Halton Hills; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fashion house in Halton Hills is seeking a passionate Keyholder to support store operations and ensure exceptional customer experiences. You will lead by example, manage team responsibilities, and craft lasting relationships with customers while providing styling advice. This role emphasizes a commitment to luxury retail with a focus on personal service, where knowledge of fashion trends is essential. Join a dynamic workplace that values creativity and inclusivity, and enjoy competitive pay alongside generous discounts, paid leave, and wellness resources.

Benefits

50% shopping discount

Seasonal wardrobe offering

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

Qualifications

• 1+ year of experience in retail or customer service, ideally in supervisory roles.
• Passionate about providing exceptional customer service and working in luxury retail.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Motivate the team to meet sales goals and track KPIs.

Skills

Customer service

Fashion knowledge

Leadership

Communication

Job description

A leading fashion house in Halton Hills is seeking a passionate Keyholder to support store operations and ensure exceptional customer experiences. You will lead by example, manage team responsibilities, and craft lasting relationships with customers while providing styling advice. This role emphasizes a commitment to luxury retail with a focus on personal service, where knowledge of fashion trends is essential. Join a dynamic workplace that values creativity and inclusivity, and enjoy competitive pay alongside generous discounts, paid leave, and wellness resources.