Junior ServiceNow Developer

Ledcor; Vancouver; Hybrid; CAD 52,000 - 73,000; Full time

Job summary

A leading construction company in Vancouver is seeking a ServiceNow Analyst responsible for the administration and continuous improvement of the ServiceNow platform. You will maintain system health, collaborate with stakeholders to implement scalable solutions, and ensure platform stability. The role offers competitive compensation between $52,800 and $72,600, with a hybrid work model expecting in-office attendance once a week.

Benefits

Competitive total rewards package

Flexible work environment

Qualifications

• Minimum of 1 year of hands-on ServiceNow experience.
• Proven experience working with end users, support teams, and business leaders.
• Strong responsiveness in managing user inquiries and incidents.

Responsibilities

• Administers and maintains the ServiceNow platform.
• Configures forms, lists, UI policies, notifications, catalog items, and workflows.
• Monitors platform performance and overall system health.

Skills

ServiceNow experience

Customer-focused solutions

Strong communication skills

Problem-solving abilities

Education

Bachelor’s degree in Computer Science

Diploma in Information Services

Job description

As the ServiceNow Analyst you are responsible for the administration, configuration, and continuous improvement of the ServiceNow platform. This includes day‑to‑day maintenance, monitoring system health and data quality, and implementing basic configuration tasks such as forms, lists, UI policies, notifications, catalog items, and workflows.

You will work closely with IT, business stakeholders, and service owners in translating business requirements into scalable ServiceNow solutions while ensuring platform stability, performance, and alignment with best practices.

Join our Ledcor team today in Vancouver, BC!

Essential Responsibilities

• Administers and maintains the ServiceNow platform, including day‑to‑day configuration
• Configures forms, lists, UI policies, notifications, catalog items, and workflows
• Monitors platform performance, data quality, and overall system health
• Participates in ServiceNow upgrades, testing, and release management activities
• Troubleshoots user‑reported issues, defects, and system incidents
• Triage and route requests and incidents according to SLAs and priority frameworks
• Collaborates with Business Analysts to translate requirements into technical solutions
• Produces system designs, documentation, and performs design analysis
• Delivers unit‑tested solutions and supports UAT and the ServiceNow end‑user community

Qualifications

• Bachelor’s degree in Computer Science or diploma in Information Services
• Minimum of 1 year of hands‑on ServiceNow experience
• Proven experience working with end users, support teams, and business leaders to deliver customer‑focused solutions
• Strong responsiveness in managing user inquiries, incidents, and requests with clear, timely communication
• Consistent achievement or exceedance of Service Level Agreements (SLAs) through effective prioritization
• Working knowledge of ServiceNow best practices
• Solid understanding of ServiceNow capabilities, features, and upcoming functionality
• Highly motivated, analytical, and self‑starting individual capable of resolving complex business and technical problems
• Excellent written and verbal communication skills
• Assets include full‑stack web development experience, ITIL/Service Management knowledge, and a strong interest in ServiceNow administration and development

Working Conditions

• Hybrid role with in‑office attendance 1 day per week and the flexibility of coming into the office as business needs require

Compensation

$52,800.00 - $72,600.00

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long‑standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.