Junior IT Specialist

New Gold Inc.; Kamloops; On-site; CAD 62,000 - 72,000; Full time

Job summary

A leading Canadian mining company is seeking a Junior IT Specialist responsible for IT service delivery, including user management, Microsoft server administration, and helpdesk support. Candidates should have a degree in Computer Science or IT and at least 2 years of IT operations experience. The role offers a salary between $62,000 and $72,000, alongside competitive benefits. Candidates must be eligible to work in Canada and may need to relocate to the Kamloops area.

Benefits

Comprehensive benefits package

Career development opportunities

Competitive total compensation program

Qualifications

• Minimum of 2 years in IT operations required.
• Experience managing Tier 1 and Tier 2 helpdesk is preferred.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Responsible for IT service provisioning including user management.
• Administer Microsoft server and cloud services.
• Respond to helpdesk tickets and provide end-user support.

Skills

Microsoft Product Suite knowledge

Strong communication skills

Proactive attitude

Problem-solving ability

Education

University or College degree/diploma in Computer Science/Information Technology

Tools

Microsoft Intune

Exchange Online

Sharepoint

Teams

Job description

Make an impact at Canada's premier mining company.

When you advance your career at New Gold, you are joining a Canadian-focused intermediate gold mining company engaged in the operation, development, and exploration of mineral properties. Our mission is to be a leading intermediate gold producer, driving responsible and profitable mining in a way that creates sustainable value for our employees, shareholders, the communities in which we live and work and our environment. To learn more about New Gold, visit our website at . To learn more about our culture and people practices, visit the .

New Gold attracts and hires highly skilled individuals. By joining our team, you can look forward to:

• A stimulating values-based work
• A culture of collaboration and inclusion
• Inspiring colleagues and approachable leaders
• Career development opportunities
• A deeply rooted commitment to responsible mining, health and safety and community engagement
• A competitive total compensation program
• A comprehensive benefits package including a retirement savings plan.

New Afton Mine

Situated 10 kilometers west of picturesque Kamloops, British Columbia, the New Afton Mine is an underground gold and copper producing site.

Kamloops is a city of 90,000 people, located 350 kilometers east of Vancouver. The area provides the opportunity to live and work in a vibrant community with its own university and within easy reach of world class ski resorts, championship golf courses, mountain biking trails, popular recreational lakes and award‑winning vineyards.

About the role

Schedule:

5x2 (Mon-Fri) or 4x3 (Mon-Thurs or Tues-Fri); Flexible Schedule options available

Position Reports To:

IT Supervisor

Position Overview

The role of the Junior IT Specialist will encompass all aspects of IT service and delivery.

Key Responsibilities

• Responsible for IT service provisioning (i.e. add/delete users, change of access, password resets, mailbox quota management)
• Microsoft server and cloud administration (Exchange Online, Teams, Sharepoint Online, Entra ID, File/Print)
• Mobile device provisioning and troubleshooting using Microsoft Intune
• Review and action security center alerts and recommendations
• Analyze and review helpdesk performance
• Mobile and laptop device provisioning and troubleshooting using Microsoft Intune
• Manage and own small to moderate projects
• Core Infrastructure maintenance
• Work with other departments and vendors on IT related projects
• Respond to tickets in the helpdesk system and general end user support
• Deploying desktop computers

Qualifications

• University or College degree/diploma in Computer Science/Information Technology or related experience
• A minimum of 2 years in IT operations
• Sound knowledge of Microsoft Product Suite including Entra ID, Exchange Online, Sharepoint, Teams and Office Products
• Strong communication and documentation skills
• Enthusiastic and proactive

Preference would be given to candidates with

• Previous experience managing a Tier 1 and Tier 2 helpdesk system
• Previous Project Management Knowledge
• Previous knowledge of Microsoft Intune
• Ability to problem solve and handle multiple tasks efficiently and effectively
• Experience working with end users
• Flexibility and “can‑do” attitude
• Trouble‑shooting ability
• Mining experience

Other Requirements

Candidates will be required to participate in a comprehensive qualification process, including:

• Successful completion of pre-placement functional screen
• Provide proof of a valid Class 5/7N driver’s license
• Demonstrate eligibility to work in Canada
• Provide confirmation of valid educational requirements

Compensation

The anticipated salary for this position is between $62,000 and $72,000. A competitive salary, performance bonus plan and benefits will be provided. This is not a camp operation and therefore the successful candidate will be required to relocate to the Kamloops area or travel and accommodation will be the responsibility of the successful applicant.

Applicants can submit their resume and cover letter until 11:59pm on January 2, 2025.

Inclusion, Equal Opportunity, Accessibility

New Gold is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the recruitment process are available upon request.

Additional Information

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. New Gold does not accept resumes from employment placement agencies, head‑hunters or recruitment suppliers that are not in a formal contractual arrangement with the Company. Any resume or other information received from a supplier not approved by New Gold will be considered unsolicited and will not be considered.

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