Jasper Skytram Pursuit Retail Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier resort in Jasper is looking for a Jasper Skytram Pursuit Retail Supervisor to lead a retail team. The role involves training, scheduling, and managing cash handling while ensuring exceptional service. Candidates must have leadership experience and a passion for guest engagement. This seasonal, full-time position offers $20/hour along with perks like discounts and free access to attractions.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to subsidized mental health resources

Qualifications

• Previous leadership and cash handling experience required.
• Experience in retail and point-of-sale systems is necessary.
• Passion for coaching and developing team members is a must.
• Ability to stand for extended periods at high altitude in various weather conditions.
• Consent to a criminal record check is required.

Responsibilities

• Train and support retail team members in proactive sales.
• Ensure stores are stocked and display merchandise properly.
• Manage daily cash handling practices and safeguards.
• Implement standard operating policies related to hospitality and safety.
• Assist in scheduling and managing daily staffing resources.

Skills

Leadership experience

Cash handling skills

Retail experience

Proficient in Microsoft Office

Strong hospitality focus

Job description

Overview

Job title: Jasper Skytram Pursuit Retail Supervisor — Pursuit Collection, Jasper, AB

Location: Jasper, AB • Job type: Seasonal, Full-time • Salary: $20 per hour

Posting: Spring/Summer, 2025 seasonal hiring.

Responsibilities

• Train, support and coach retail team members in proactive sales of retail merchandise.
• Ensure stores are adequately stocked and merchandise displays are maintained and organized throughout the operating day.
• Manage daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash outs.
• Implement and deliver standard operating policies and procedures related to hospitality, retail operations, safety and employee engagement to ensure a memorable guest and staff experience.
• Provide leadership and accountability to team members to meet role expectations.
• Assist with scheduling and managing daily staffing resources to align with expected business volumes.
• Directly support retail agents in service recovery issues and report larger issues to management.

Qualifications

• Previous leadership and cash handling experience.
• Experience in retail and point-of-sale systems.
• Passion for coaching and developing team members with a proven safety-first mindset.
• Strong hospitality focus with the ability to proactively listen to and understand guest needs.
• Self-starter who thrives in a fast-paced, high-pressure environment.
• Competent administrative skills with proficiency in Microsoft Office.
• Ability to stand for extended periods in indoor and outdoor environments at high altitude; be prepared for all-season weather (snow, rain, wind, hail) as retail operations occur at upper and lower stations on Whistlers Mountain.
• Secondary language skills are an asset.
• Consent to a criminal record check is required.

Perks & Compensation

Salary: $20 per hour.

• Join an inclusive, global team and build lasting connections.
• Free access to Pursuit attractions and 50% off for friends.
• Discounts on hotel stays, dining and retail.
• Access subsidized mental health and wellness resources.

Work Environment

• Beautiful, iconic location with opportunities to explore scenery and wildlife in the Canadian Rockies.
• Fun team environment with opportunities for cross-team collaboration.
• Independent and remote work setting; roles located across venues in Jasper.
• Busy, physical work requiring walking, stairs, bending, reaching, lifting up to 50 pounds with assistance.

EEO & Application

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals eligible to work in Canada to apply and join our inclusive team. If you require accommodation during the application process or have concerns under the Canadian Human Rights Act, contact our Talent Acquisition Team at [e-mail] or visit one of our offices to submit a resume. Only applicants selected for further consideration will be contacted.