Jasper Inn & Suites Jasper Alberta Seasonal Night Auditor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A key hospitality provider in Jasper, Alberta is seeking a Night Auditor. This role involves managing overnight hotel operations, guest account verifications, and balancing transactions. Ideal candidates will possess strong customer service skills, attention to detail, and a relevant educational background. Join us to work in the stunning Jasper National Park and create unforgettable experiences for our guests.

Benefits

Great work environment with development opportunities

Competitive compensation package

Seasonal discounts on local adventure activities

Hotel Discounts as part of the INNHotels family

Opportunity to live and work in Jasper National Park

Qualifications

• Customer service skills with a strong attention to detail.
• Ability to convey information and ideas clearly.
• Good computer skills required.

Responsibilities

• Balance credit and debit card transactions.
• Perform Night Audit Procedures.
• Check in and check out guests.

Skills

Customer service skills with strong attention to detail

Ability to work independently and as part of a team

Excellent organizational, communication and interpersonal skills

Strong ability to work with financial information

Knowledge of Front Office and reservations software

Education

Relevant education in a hospitality or tourism setting

Tools

Opera PMS

Job description

Jasper Inn & Suites Jasper Alberta Seasonal Night Auditor

(3 month contract) Anticipated Start Date: 12/01/2025

Employer: Jasper Inn & Suites by INNhotels

Number of Positions Available: 1

Position Type: Full‑Time

Position Duration: Temporary Seasonal

Staff Accommodation: Yes (subject to availability)

Wage Range: $18.00 - $19.00 Hourly

Job Overview: At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you. Are you a positive, self‑driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Jasper Inn & Suites in the breathtaking Jasper National Park. Let’s create unforgettable experiences together!

Job Summary

At Jasper Inn & Suites, our Night Auditor is a key member of the Front Office team. They are responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

Job Responsibilities

• Balance credit and debit card transactions.
• Conduct rooms audit and verification of rate over‑rides.
• Balance the preliminary audit.
• Reset and backup the point‑of‑sale (POS) system.
• Prepare Front Desk and Reconciliation report.
• Generate night security report.
• Reconcile daily manual postings and adjustments.
• Allocate charges according to standing procedures.
• Prepare daily statistics report and all other internal reports as required.
• Complete the Night Audit Procedures.
• Follow cash handling and posting procedures pertaining to guest folio charges, including corrections and adjustments.
• Accountable for any shortages and overages.
• Handle safe deposit boxes in accordance with hotel procedures.
• Perform Front Desk duties as required, including but not limited to check‑in and check‑out.
• Stay up‑to‑date on rooms inventory, rates, packages, promotions and discounts.
• Maintain a thorough knowledge of rooms types, features, and location.
• Develop a thorough understanding of reservations, including making, cancelling and guaranteeing reservations.
• Develop a solid understanding of the hotel’s property management system, electronic key system, the credit card/debit card terminal, and the in‑room movie / computer system.
• Follow safety / emergency procedures. Act as the hotel’s emergency coordinator when on duty.
• Notify Housekeeping of late departures, early arrivals, special requests and day rooms.
• Read and initial the log book and bulletin board daily to keep updated on all current information.
• Check regularly with night cleaners and security staff to ensure smooth and safe operation of the hotel.
• Report any unusual occurrences or requests to the Manager‑on‑Duty.
• Answer all telephone calls in a friendly and courteous manner. Transfer calls internally and assist guests with the voice mail system. If not automated, ensure all wake‑up calls have been entered accurately. Set up wake‑up call when requested by guest.
• Maintain a professional personal appearance at all times.
• Maintain the orderliness and cleanliness of the Lobby, Front Desk, and Back Office area.
• Perform other related duties as required by the Guest Service Manager.

Qualifications

• Customer service skills with strong attention to detail.
• Ability to work efficiently with minimal supervision, independently and as part of a team.
• Ability to convey information and ideas clearly.
• Excellent organizational, communication and interpersonal skills.
• Strong ability to work with and understand financial information, data mathematics.
• Knowledge of Front Office and reservations software.
• Knowledge of Opera PMS is preferred.
• Ability to work over night.

Requirements

• Good computer skills.
• Previous Front Desk and/or Customer Service experience is preferred.
• Relevant education in a hospitality or tourism setting is an asset.

Position Requirements

English Fluency Level required for position: Intermediate

Perks & Benefits

• A great work environment with opportunities for development and career advancement.
• A competitive compensation package.
• Staff events and seasonal discounts on local adventure activities.
• Hotel Discounts as part of the INNHotels family of hotels.
• The opportunity to live and work in the beautiful Jasper National Park.
• Staff accommodation is available.

Application Details

• How to Apply: In Person, Email, Online (choose appropriate).
• Contact Details: In Person: 98 Geikie Street; Email: [e-mail]