IT Technician – Global Pharma IT Support & End-User Services

Novocol Pharma, a Septodont company; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading pharmaceutical company is seeking an IT Technician at their Cambridge, Ontario location. The role involves providing customer-focused technical support, maintaining end-user devices, and assisting with server management. Candidates should have a Bachelor’s in Computer Science or a related field, experience in a related role, and ideally possess Microsoft certifications. The position offers a starting salary of $52,000 CAD, comprehensive benefits, and opportunities for professional development.

Benefits

Excellent compensation/benefits package

RRSP Program

Discounted gym memberships

Work life balance programs

Employee recognition program

Qualifications

• Minimum of 1 year of experience in a related role.
• Must be available to work on all shifts including by way of on-call rotation.
• Valid Driver’s license and Passport are assets.

Responsibilities

• Provide excellent customer service and support as the first level of help desk.
• Maintain and troubleshoot end user devices and software.
• Assist with management of on-premise servers and systems.

Skills

Customer service

Problem-solving

Communication skills

Team player

Bilingual (English/French or Portuguese)

Education

Bachelor’s Degree in Computer Science or Information Systems

Relevant Microsoft certification

Job description

A leading pharmaceutical company is seeking an IT Technician at their Cambridge, Ontario location. The role involves providing customer-focused technical support, maintaining end-user devices, and assisting with server management. Candidates should have a Bachelor’s in Computer Science or a related field, experience in a related role, and ideally possess Microsoft certifications. The position offers a starting salary of $52,000 CAD, comprehensive benefits, and opportunities for professional development.