IT Technician

AML Oceanographic Ltd.; Central Saanich; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology company based in Victoria, BC, is seeking an IT Support Specialist responsible for user support and system administration. The ideal candidate will have 3–5 years of experience in IT roles, particularly in support functions, along with strong emotional intelligence and communication skills. Responsibilities include managing IT tickets, ongoing system maintenance, and enforcing cyber-security policies. Familiarity with Microsoft and experience in managing Google Workspace will be advantageous.

Qualifications

• 3–5 years of experience in IT roles, primarily in support functions.
• High level of emotional intelligence and strong communication skills.
• Experience managing Microsoft for business.

Responsibilities

• Resolve IT tickets with a focus on user experience.
• Maintain IT systems, user creation, and policy enforcement.
• Enforce cyber-security policies and hygiene.
• Manage relationships with external IT vendors.

Skills

User Support

System Administration

InfoSec

Vendor Management

Emotional Intelligence

Communication Skills

Tools

Microsoft Entra ID

Google Workspace

Epicor

Salesforce

Job description

About AML

AML Oceanographic has clocked average annual growth of more than 20% over the past 8 years. How? Most importantly, we’ve built a team that provides outstanding service and truly cares about our customers. AML has a market reputation for two things:

• Going to the ends of the earth to make our customers successful, and
• Bringing fresh ideas to an established market

We manufacture ocean sensing solutions – sensors, instrumentation, and deployment systems – for business and government customers on all seven continents. As a hi‑tech business, our technical team includes experts and engineers with experience in the acoustic, mechanical, electrical, software, and embedded software domains. We operate from locations at either end of Canada: Halifax (Dartmouth) on the Atlantic Coast, and Victoria on the Pacific Coast.

This role will be based out of our office in Victoria, BC

At AML, we do things a bit differently. Think daily huddles. Think Rockefeller Habits, Scaling Up, and the One Page Plan. Think town‑hall meetings with on‑the‑fly question & answer sessions. If you are familiar with these concepts — or they interest you — then you might be a fit for AML.

Mission of the Role

Support First, then Improve.

Responsibilities

• User Support: Resolve tickets quickly with a focus on the user experience. First point of contact and triage for all inbound tickets / system support requests; create user guides and training documents for common issues. Ability to provide Tier 1 and Tier 2 support for Google and Microsoft, and to learn Tier 1 support for Epicor and Salesforce.
• System Administration: Ongoing maintenance for our IT systems, user creation, policy enforcement. Gradual improvement over time. Able to handle small to medium projects independently.
  • In scope examples:
    • Propose, purchase and set up new AV hardware
    • Research and propose a new ISP for offices
    • Create and maintain users and groups in Microsoft Entra ID
  • Out of scope examples:
    • Manage transition from Google to Microsoft
    • Overhaul network infrastructure
    • Make system changes that affect the entire organization
• InfoSec: Enforce existing policies with users; set up and maintain basic cyber‑security hygiene. We reliably meet CIS IG1.
• Vendor and Asset Management: Manage relationships with external IT vendors and service providers; oversee procurement, inventory.

Required Qualifications

• 3–5 years of experience in IT roles, with majority experience in support functions and a strong grasp of the basics of system administration and information security.
• High level of emotional intelligence and strong communication skills.
• Required experience managing Microsoft for business.
• Ability to learn basic ERP and CRM functions to provide tier 1 support.
• Experience with CIS IG1 certification is an asset.
• Experience managing Google Workspace is an asset.