IT Support Technician

The Law Office Management Association (TLOMA); Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

A leading litigation law firm in Toronto is seeking an IT Support professional to assist with daily technical support and troubleshooting. This position requires a Bachelor's degree in computer science and 2-3 years of relevant experience. Responsibilities include maintaining hardware and software, providing daily support, and troubleshooting issues to ensure productivity. The salary range is $50,000 to $60,000, with additional benefits. Apply via email to engage in a team-focused, hybrid work environment.

Benefits

Paid time off

Group benefits

Qualifications

• 2-3 years of experience in a client-driven position involving technical knowledge.
• Understanding of networking fundamentals and Microsoft Windows OS.
• Experience with document-sharing services (e.g., Dropbox, SharePoint).

Responsibilities

• Install and troubleshoot hardware/software while ensuring performance.
• Provide daily support for file-sharing services.
• Document hardware and software updates.

Skills

Problem-solving skills

Excellent communication

Customer-service focus

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Office 365

iManage Document Management System

Cisco IP Phones

Job description

McCague Borlack LLP is a diverse, mid-sized, leading litigation law firm in Canada offering services to businesses and individuals in a broad range of practice areas. We are currently seeking a person to assist with technical support. The candidate should have at least 2-3 years of experience. The core responsibilities will be to provide day-to-day support, showing confidence in handling various technical issues, and provide initiative-taking and reliable assistance to all levels of the firm. You will diagnose software problems to assist our staff with both troubleshooting and training.

Responsibilities

• Installing, maintaining, and troubleshooting hardware, software and A/V equipment while ensuring optimal performance.
• Providing daily support for all file-sharing services.
• Providing daily support to users of various computer programs answering questions, analyzing problems, and quickly forming solutions to maintain daily operations.
• Providing general troubleshooting to address any user issues with the DMS Imaging and backing up user devices to the network.
• Resolving tickets representing staff-generated technical requests or problems and troubleshoot technical and process issues to maintain productivity.
• Documenting hardware and software updates.
• Maintaining document spreadsheets for hardware inventory, user accounts, software licenses, etc.

Requirements And Skills

• Bachelor’s degree or above in computer science, information systems, or related field.
• 2-3 years of relevant experience in a client-driven position involving technical knowledge of products and services. Understanding of networking fundamentals, Microsoft Windows Operating System, storage technologies, server, and workstation hardware.
• Previous experience with Microsoft Windows 10 & 11, Microsoft Office 365, and Microsoft Exchange.
• Familiar with document-sharing services (ie., Dropbox, Secure Docs, Microsoft SharePoint, etc.)
• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service focus, with a great attitude, working in a fast-paced industry, good written and verbal communication.
• Previous experience with Cisco IP Phones, TCP/IP networking principles (switching, routing etc.) and operating systems is an asset.
• Microsoft and/or A+ certification are an asset.
• Previous experience in iManage Document Management System (iManage Work) is an asset.
• Ability to work independently and as part of a team.
• This is an "in office" position that occasionally requires overtime or weekend work.

To Apply

If you are thinking of making a move, we are ready to hire. The salary range is 50 to 60K, based on experience, with paid time off and group benefits. Firm employees are working in a hybrid work environment; however, this is an in-office position.

To apply, please email a coverletter and resume to Kathryn Stroscher at [e-mail]. In the email subject, please include the job title, and where you saw this ad (ie., IT Support position/website).

We thank all applicants for their interest; only those chosen for an interview will be contacted.

NO AGENCIES OR RECRUITERS PLEASE.