IT Support Technician

Premier Equipment; Ontario; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Premier Equipment, a leading John Deere dealership, is seeking an IT Support Technician to provide on-site support for over 300 employees. This role focuses on managing hardware, software issues, and supporting a dynamic team environment. Ideal candidates will have a background in Computer Science and possess strong problem-solving skills.

Benefits

Competitive wages

Benefits package

RSP matching

Profit Share

Qualifications

• Possesses or working towards the equivalent of a diploma or Bachelor’s degree.
• Demonstrated knowledge of Windows desktop/laptop products.
• Self-motivated and disciplined.

Responsibilities

• Perform on-site IT hardware and software support for 300+ employees.
• Prioritize and resolve calls and tickets from critical emergencies to minor issues.
• Configure, deploy and maintain workstations, desktop applications, and network infrastructure.

Skills

Problem-solving

Analytical skills

Effective work prioritization

Time management

Fluency in English

Education

Diploma or Bachelor’s degree in Computer Science

Tools

Windows desktop/laptop

Current communications devices

Server and desktop technologies

Job description

Location: All Locations
Type of Employment: Full-Time

Premier Equipment is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.

Premier proudly serves Southern Ontario with 10 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville, Stouffville, Hagersville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.

Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”

We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.

We offer competitive wages, a competitive benefits package, RSP matching, Profit Share, along with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!

It's an exciting time to join Premier - Come Grow With Us!

Purpose:

The IT Support Technician will be the first level support for employees as well as working with the IT team on other network, server, workstation and communication tasks. This role requires a self-motivated individual willing to learn all aspects of supporting our dynamic environment in a team setting.

Responsibilities:

• Perform on-site IT hardware and software support for 300+ employees.
• Prioritize and resolve calls and tickets from critical emergencies to minor issues, and where necessary report the critical emergencies to IT team.
• Configure, deploy and maintain workstations, desktop applications, and network infrastructure.
• Stay informed on new and emerging trends and technologies that provide clear benefits to the organization.
• Communicate technical information to non-technical audiences on paper, via email, over the telephone and in person.

Experience, Education, Skills and Knowledge:

• Possesses or working towards the equivalent of a diploma or Bachelor’s degree from an accredited college or university with major course work in Computer Science, Management Information Systems, or a closely related field.
• Demonstrated knowledge of Windows desktop/laptop products.
• Demonstrated working knowledge of current communications devices, server and desktop technologies.
• Effective work prioritization & time management skills.
• Proficient problem-solving and analytical skills.
• Self-motivated and disciplined.
• Position requires regular travel to other store locations across Southern Ontario.
• Fluent in both spoken and written English.
• Valid driver’s license.
• Hours outside of regular work schedule may be required.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.