IT Support Specialist - Remote & Onsite (Global Teams)

HireTalent; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology recruitment firm is looking for an IT Support Specialist in Montreal. The ideal candidate will support a distributed team, handling hardware and software issues, with proficiency in both Apple and Windows systems. Candidates should have a customer-focused attitude and 2-3 years of IT support experience. This role emphasizes collaboration and strong problem-solving skills and includes extensive AV support responsibilities.

Qualifications

• 2-3+ years of experience in IT support roles.
• Strong macOS hardware and software troubleshooting experience.
• Ability to lift heavy equipment (50+ pounds) as needed.

Responsibilities

• Troubleshoot hardware and software issues for Apple and Windows products.
• Image and deploy laptops using MDM tools.
• Support employees with AV systems and assist in setup for meetings.

Skills

Customer service orientation

Problem-solving skills

Basic networking skills

Apple product administration

Windows troubleshooting

Tools

JAMF

Ninja1

AirWatch

ITIL Service Desk

Confluence

Job description

A technology recruitment firm is looking for an IT Support Specialist in Montreal. The ideal candidate will support a distributed team, handling hardware and software issues, with proficiency in both Apple and Windows systems. Candidates should have a customer-focused attitude and 2-3 years of IT support experience. This role emphasizes collaboration and strong problem-solving skills and includes extensive AV support responsibilities.