IT Support Specialist

HireTalent; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology recruitment firm is looking for an IT Support Specialist in Montreal. The ideal candidate will support a distributed team, handling hardware and software issues, with proficiency in both Apple and Windows systems. Candidates should have a customer-focused attitude and 2-3 years of IT support experience. This role emphasizes collaboration and strong problem-solving skills and includes extensive AV support responsibilities.

Qualifications

• 2-3+ years of experience in IT support roles.
• Strong macOS hardware and software troubleshooting experience.
• Ability to lift heavy equipment (50+ pounds) as needed.

Responsibilities

• Troubleshoot hardware and software issues for Apple and Windows products.
• Image and deploy laptops using MDM tools.
• Support employees with AV systems and assist in setup for meetings.

Skills

Customer service orientation

Problem-solving skills

Basic networking skills

Apple product administration

Windows troubleshooting

Tools

JAMF

Ninja1

AirWatch

ITIL Service Desk

Confluence

Job description

Overview

Job Title: IT Support Specialist

Location: Montreal QC, Canada

Duration: 4+ Months on w2 (Possible For Extension)

Description

Our Client is searching for an experienced IT Support Specialist. You will have significant experience in supporting a fast-paced, high-growth environment.

You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations in the office and remotely with all of US, Mexico, and Eastern Europe.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.

You are crisp and detail oriented, but able to work outside of the boundaries when necessary.

On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

Responsibilities

• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
• Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
• Assist with AV setup for internal meetings and events
• Okta, Google, and software service administration
• Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via our ticketing system
• Managing inventory for hardware and software
• Know and work with your points of escalation to improve the End User experience
• Improving and updating our internal and user facing Kbase.

Requirements

• A positive, service-oriented attitude with a customer obsession mindset
• 2-3+ years of experience in IT support roles
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
• Experience with administration of Apple computer products using enterprise management tools
• Knowledge and hands-on experience managing Windows laptops and desktops
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
• Strong macOS hardware and software troubleshooting experience
• Solid critical thinking and problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed