IT Support Specialist

Mobis Parts Canada Corporation; Canada; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading automotive parts distributor is seeking an IT Infrastructure & Network Support Specialist to provide end-user IT support and maintain the organization's core IT infrastructure. The ideal candidate will have 3–6 years of experience in IT support and network operations, troubleshooting skills in hardware and software, and familiarity with cloud systems. This position offers competitive benefits, opportunities for development, and a collaborative work environment.

Benefits

Flexible work environment

Competitive employer-paid benefits

Opportunities for personal and professional development

Qualifications

• 3–6 years of combined IT support and network experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with wired and wireless networks.

Responsibilities

• Provide Level 1 and Level 2 support for end users.
• Troubleshoot hardware, software, and operating system issues.
• Monitor and support LAN, WAN, Wi-Fi, and VPN environments.

Skills

Troubleshooting skills

Customer-service mindset

Communication skills

Education

Diploma or degree in Information Technology

Tools

Microsoft 365

Active Directory

TCP/IP, DNS, DHCP, VPNs

Job description

About the Job

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge technologies. In approximately 40 countries worldwide, headquartered in Seoul, Korea, we have expanded our presence in Canada. Globally, MOBIS encourages individuals to take on new challenges and drive innovation. We strive to maintain a global competitive edge, based on product quality and customer value.

Background:

• In 2016, MPCA transitioned to a newly built 550,000 sq. ft. facility located in Markham, ON.
• In 2023, we open our PDC facility in Calgary.

Come in this exciting time as we continue to grow our future!

What Mobis has to offer:

• A flexible, collaborative, dynamic, and fast-paced work environment with an award-winning employer.
• Many opportunities for personal and professional development.
• Opportunities to participate in exciting company events.
• You and your family get amazing rates on our cars.
• Competitive employer-paid benefits, and a compensation package including company-matched RRSP!
• And much, much more!

Job Summary

The IT Infrastructure & Network Support Specialist is a technical role responsible for providing end-user IT support while also supporting and maintaining the organization’s network and core IT infrastructure. This role bridges frontline IT support and backend network operations, ensuring reliable, secure, and efficient IT services across the organization.

The ideal candidate is hands-on, customer-focused, and technically strong, with experience supporting users while also troubleshooting network and infrastructure issues.

Duties and Responsibilities

IT Support / End-User Services

• Provide Level 1 and Level 2 support for end users (onsite)
• Troubleshoot hardware, software, printer, PDAs and operating system issues.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
• Manage user accounts, permissions, and access requests
• Support printers, peripherals, AV equipment, and meeting rooms
• Log, track, and resolve incidents and requests using the IT ticketing system
• Escalate issues appropriately while maintaining ownership until resolution
• Document solutions, procedures, and user guides

Network and Infrastructure Support

• Monitor and support LAN, WAN, Wi-Fi, and VPN environments
• Troubleshoot network connectivity, performance, and access issues
• Support network devices including switches, firewalls, access points, and routers
• Assist with network changes, upgrades, and documentation
• Support server and infrastructure environments (on-prem and/or cloud)
• Assist with backup, patching, and system maintenance activities
• Work with vendors and service providers for escalations and outages
• Follow change management and security best practices

Security & Compliance

• Support endpoint security, MFA, and access control policies
• Assist with vulnerability remediation and security incidents
• Enforce IT policies and acceptable use standards
• Participate in audits and compliance-related activities as required

Operational & Process Responsibilities

• Adhere to defined SLAs and OLAs
• Participate in incident, problem, and change management processes
• Contribute to continuous improvement of IT services
• Support after-hours or on-call rotations when required

Required Competencies

• Diploma or degree in Information Technology, Computer Science, or related field
• 3–6 years of combined IT support and network experience
• Strong troubleshooting skills across hardware, software, and networking
• Experience with:
• Microsoft 365
• Active Directory
• TCP/IP, DNS, DHCP, VPNs
• Wired and wireless networks
• Customer-service mindset with strong communication skills

Please note that you will have to complete training in our Ontario Distribution Center for two weeks. Accommodations will be provided.

Mobis Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact [e-mail]