IT Services Delivery Manager | Client Success & Roadmaps

TRINUS; Stony Plain; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading IT provider in Stony Plain is seeking an experienced individual to act as a liaison between clients and the Technical Services Team. Responsibilities include managing client requests, coordinating projects, and creating customized IT roadmaps. Ideal candidates will have over 5 years of experience in servers and networking, strong problem-solving skills, and excellent communication abilities. This full-time position provides opportunities for career advancement and a dynamic work environment.

Benefits

Excellent employee benefits

Dynamic work environment

Career advancement opportunities

Qualifications

• Minimum 5 years experience with servers and networking.
• Minimum 2 years in a management or service delivery position.
• Experience in report creation and performance measurement.

Responsibilities

• Manage incoming client requests and coordinate escalations.
• Coordinate outages and projects with clients and Technical Services Team.
• Create customized IT roadmaps with clients.

Skills

Understanding of business IT concepts

Problem-solving

Microsoft Exchange server

Hyper-V

Communication skills

Job description

A leading IT provider in Stony Plain is seeking an experienced individual to act as a liaison between clients and the Technical Services Team. Responsibilities include managing client requests, coordinating projects, and creating customized IT roadmaps. Ideal candidates will have over 5 years of experience in servers and networking, strong problem-solving skills, and excellent communication abilities. This full-time position provides opportunities for career advancement and a dynamic work environment.