IT Helpdesk Level 3

Stewart Title; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

A leading title insurance provider is looking for an IT Helpdesk Level 3 Technician in Toronto. You will provide exceptional technical support for internal staff and assist with cloud services and networking. Ideal candidates will have strong communication skills and proficiency in Microsoft Cloud. This is a hybrid role with a salary range of $60,000 to $65,000 annually.

Qualifications

• Ability to respond to a high volume of tickets and ensure customer satisfaction.
• Experience troubleshooting to determine and resolve problems.
• Ability to work in a team environment and independently.

Responsibilities

• Provide technical support for various devices and services.
• Analyze and interpret inquiries, providing information or advice.
• Handle shift work and other assigned duties.

Skills

Excellent verbal and written communications skills

Proficient in Microsoft Cloud

Understanding of LAN/WAN networking infrastructure

Experience with Microsoft 365

Knowledge of Cyber Security best practices

Tools

VMWare

Cisco VPN

Job description

We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind.

Job Description

Job Summary

An IT Helpdesk Level 3 Technician with our International Helpdesk Department is responsible for providing first and second line technical support for computers, phones, printers, mobile devices, cloud services and networks, to internal staff and on occasion field representatives at remote offices across Canada, Australia and UK.

This is a 1 year contract and hybrid role, with 1-2 days per week expected in-person at 200 Bay Street in Toronto.

Job Responsibilities

• Providing first and second line technical support for computers, phones, printers, mobile devices, cloud services and networks, to internal staff and on occasion field representatives at remote offices across Canada, Australia and UK
• Responding to a high volume of tickets, calls and ensuring customer satisfaction with timely resolutions.
• Answering and logging calls within determined guidelines
• Analyzing and interpreting inquiries: providing information, advice or instructions and assisting in problem resolution
• Escalating calls within parameters
• Shift work is required
• Other duties as required or assigned

Qualifications

• Have excellent verbal and written communications skills
• Be proficient in Microsoft Cloud (MS-900 certified is an asset) and Apple O/S, VMWare, Printer, and Telephony
• Understand LAN/WAN networking infrastructure and working knowledge of Cisco VPN
• Have working knowledge of MS365
• Have working knowledge on Win11
• Have working knowledge of active directory
• Have experience with troubleshooting to determine and resolve problems
• Have knowledge of Cyber Security best practices
• Be able to work in a team environment and independently, as well as shifts on the different time zones
• Be able to complete tasks quickly and effectively
• Technical certifications and equivalent are an asset, but not a requirement

Salary Range – 60,000 to 65,000 annually

Please note that salaries are dependent on various matrix including experience, education, skills etc.

Stewart Title is committed to accommodating persons with disabilities. If you require accommodation during any aspect of the application process, please let us know. We can be reached by:

• Email: [e-mail]
• Telephone: [phone] (please ask to speak to a Human Resources representative)
• Mail: 200 Bay Street, North Tower, Suite 2600, Toronto, ON M5J 2J2
• Fax: [phone]

Privacy

Your privacy is important to us. We consider and define Personal Information as any data relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a photo, an email address, bank details or posts on social media. We only collect, store, use and disclose Personal Information from prospective and current employees for legitimate employment, legal, and business purposes. You can learn more about how we handle and process your personal information in relation to our recruitment process by making a request to our Human Resources department.