Intermediate Specialist, IT Operations

Aecon Concessions; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian infrastructure firm located in Toronto is looking for an Intermediate Specialist in IT Operations. This role involves providing day-to-day IT support for corporate and branch offices, project setup support, and managing IT resources throughout their lifecycle. Candidates should have a degree in Information Services or related experience, along with familiarity with various IT systems and support. This role emphasizes teamwork, communication, and problem-solving in a dynamic environment.

Benefits

Mental and physical well-being support

Career development programs

Diversity and inclusion initiatives

Qualifications

• Demonstrable experience with various IT technologies.
• Familiarity with ITIL considered an asset.
• Experience with large printer fleets and meeting room technology.

Responsibilities

• Provide remote and on-site IT support.
• Manage office support throughout the project lifecycle.
• Oversee decommissioning of IT equipment.
• Create and manage cabling diagrams.

Skills

Information Services

Technical knowledge in computer hardware and software configuration

Strong knowledge of Windows 11 and Microsoft products

Demonstrable experience with multiple technologies

Ability to clearly communicate technical concepts

Multitasking skills

Problem-solving skills

Education

Degree or diploma related to Information Services

Tools

Microsoft 365 Suite

ITSM tools (BMC)

HP equipment

Cisco equipment

Lenovo equipment

Juniper equipment

Apple equipment

Job description

It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of money. To do so would be contrary to our business conduct guidelines and ethical practices. We also do not extend formal offers of employment or execute employment agreements through social media or social chat platforms.

We take this matter extremely seriously and are working with the appropriate authorities to shut down such fraudulent schemes. Please remain vigilant on this matter and report any suspicious outreach to your local authorities and email any concerns to [e-mail]

Location: North York, ON, CA Toronto, ON, CA Toronto, ON, CA

Operating Sector: Information Services

Position Title: Intermediate Specialist, IT Operations

Come Build Your Career at Aecon!

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

• Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all.
• Integrity. We lead by example, with humility and courage.
• Accountability. We’re passionate about delivering on our commitments.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us!

At Aecon we:

• Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
• Believe in helping you build your career through our Aecon University and Leadership Programs.
• Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
• Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community!

What is the Opportunity:

Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for all corporate and branch offices, job sites, networks.

What You’ll Do Here:

• Support corporate, key branch offices and job sites as assigned
• Provide remote and in person IT support to all end users as needed day-to-day
• Setup and deployment of equipment, making CMDB updates as necessary
• Design and manage job site setups, engaging other internal teams and vendors as necessary
• Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc
• Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization
• Oversee proper reclaim and decommissioning of IT equipment
• Supporting Aecon’s joint venture projects as necessary
• Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
• Participate in the creation of estimates for all new project job sites
• Follow and support Aecon’s IT policies, procedures and guidelines

What You Bring to the Team:

• Degree or diploma related to Information Services or equivalent work experience
• Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software
• Familiarity with ITIL is considered an asset
• Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune
• Experience with setup, deployment and support/management of large printer fleets
• Experience with setup, deployment and support of meeting room/video conference technology
• Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)
• Ability to clearly communicate technical concepts to non-technical people
• Technical knowledge in computer hardware and software configuration
• Multitasking skills to work in a fast-paced environment
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.