Intermediate Salesforce Analyst

Finney-Taylor Consulting Group Ltd.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in Calgary is seeking an Intermediate Salesforce Analyst to manage support tickets and provide high-quality user support. The ideal candidate will have 3–5 years of Salesforce experience and solid knowledge of Service Cloud. Responsibilities include root cause analysis, managing user expectations, and proposing configuration improvements. This role offers the chance to work with various Salesforce add-ons and tools, ensuring efficient operations in a dynamic environment.

Qualifications

• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role.
• Solid experience with Service Cloud and Salesforce security configurations.

Responsibilities

• Manage a queue of Salesforce support tickets including incidents, problems, and service requests.
• Provide high-quality user support via email, chat, and virtual meetings.
• Identify recurring issues and propose process or configuration improvements.

Skills

Salesforce support ticket management

Root cause analysis

User support

Salesforce Administration

Service Cloud experience

Job description

Job Description :Our client in Calgary is looking for a Intermediate Salesforce Analyst.
Must Have Primary Skills :

• Manage a queue of Salesforce support tickets (incidents, problems, service requests, enhancements).
• Perform root cause analysis and resolve issues related to configuration, data, and usererror
• Provide high-quality user support via email, chat, and virtual meetings
• Set and manage user expectations around timelines, scope, and impact of changes
• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role
• Solid experience with Service Cloud, including Strong understanding of Salesforce security: Profiles, Permission Sets, Role Hierarchy,Sharing Rules, Organization-Wide DefaultsCases, Queues, Assignment Rules, Email-to-Case, Case Escalation

Nice To Have Secondary Skills :
Same as above
Proven Experience In :

• Identify recurring issues and propose process or configuration improvements
• Custom fields, objects, record types, page layouts, compact layouts
• Validation rules and formula fields (text, numeric, date, roll-up where appropriate
• Flows (record-triggered, scheduled, and screen flows) for automation and simple business processes
• Assignment rules, auto-response rules, email templates, and queues
• Support implementations and ongoing use of AppExchange apps and other Salesforceadd-ons (e.g., CTI tools, document generation, billing/tax apps like Avalara, etc.).

Email: [e-mail]