Intermediate Business Analyst

Thales; Ottawa; Hybrid; CAD 86,000 - 155,000; Full time

Job summary

A leading technology company is seeking a Business Analyst in Ottawa. The role involves documenting and maturing naval support processes, leading workshops, and improving processes using LEAN methodologies. Candidates should have 6+ years of experience in business analysis and excellent communication skills. This hybrid position offers competitive compensation and a comprehensive benefits package.

Benefits

Comprehensive benefits including health and dental

Retirement Savings Plans with company contributions

Paid holidays and vacation days

Employee discounts on various services

Qualifications

• 6+ years of experience documenting business processes and system requirements.
• Minimum 3 years of experience leading Business Analysis activities.
• Ability to engage stakeholders at all levels.

Responsibilities

• Lead the definition of processes based on end-user feedback.
• Apply LEAN techniques to access process maturity.
• Responsible for delivering requirements and identifying opportunities.

Skills

Problem solving

Analytic skills

Stakeholder engagement

Customer service

Communication skills

Education

University degree in Business Administration, Computer Science or a relevant discipline

Job description

Location: Ottawa, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

This is a Hybrid role in Ottawa, ON. Note that role can be located at other work sites including Halifax NS or Victoria BC at local shipyards.

Position Summary

The Arctic and Offshore Patrol Ships and Joint Support Ships In-Service Support (AJISS) program provides life cycle support for six AOPS and up to two JSS vessels home ported in Halifax, Nova Scotia and Esquimalt, British Columbia over an estimated period of 35 years. Both classes of ships will be serviced by the In-Service Support (ISS) Contractor, Thales Canada Defence & Security. The contract includes start-up services for integrated logistics support activities to set up an initial support solution as the fleet enters service and covers the support of the ships and their related equipment including program management, life cycle materiel management, docking, maintenance, alterations, and disposal until the end of service life of these fleets.

When compared to other government-led naval sustainment programs, the AJISS model has a much higher level of Industry involvement - it is a highly integrated support program bringing together Government of Canada departments and industry-related engineering and maintenance support processes along with the supporting data systems, applications, and infrastructure necessary to meet the life cycle requirements of the AOPS and JSS vessels.

Thales Canada is looking for Business Analysts who will aid Thales and Canada in documenting and maturing the processes for naval in-service support in the face of ongoing digitization efforts. The Business Analyst will contribute to the development and renewal of Value Stream Maps (VSM) using LEAN methodologies and ensuring consistent level of detail and stakeholder involvement. The Business Analyst will also be responsible for identifying areas for improvement within the processes over and above the changes required to support updated information technology offerings. This may include the definition of engineering change proposals (ECPs), which include details about the benefits of the proposed change, the value proposition, and financial figures. The Business Analyst will additionally be responsible for formulating value propositions through requirements specifications, presentations and/or analysis of gaps, pain points, or opportunities for innovation and/or process improvement.

Key Areas of Responsibility

• Lead the definition and refinement of processes based on end-user interviews / workshops or pain points gathered from within AJISS and/or within the DND/RCN;
• Apply LEAN techniques, including Value Stream Mapping, to access enterprise process maturity;
• Responsible for formulating value propositions in prevision to engagements with sponsors / customers;
• Responsible for delivering requirements, pain points and opportunities through analysis of existing tools, processes and data;
• Liaise with the AJISS Team to ensure coherence in the messaging to the AJISS Customer;
• Lead the development of ECPs per the approved AJISS template, which includes a description of the change proposal, its benefits, a cost breakdown, and a general notion of value proposition;
• Recommend how to promote a collaborative and innovation culture to DND/RCN and across the AJISS Enterprise.

Basic Qualifications

• 6+ years of experience documenting business processes and system requirements;
• Minimum 3 years of demonstrated experience within the last 6 years leading Business Analysis activities or workshops in a large scale project;
• Proven problem solving and analytic skills with a track record of successful outcomes;
• Recognized for ability to engage stakeholders at all levels of the organization;
• Must be flexible, adaptable, and willing to learn;
• Capable of developing strong relationships across the business through excellent customer service;
• Excellent communication skills in the English language, written and verbal.

Education

• University degree in Business Administration, Computer Science or a relevant discipline.

Preferred Qualifications

• Experience in business / enterprise architecture;
• Practical experience in design thinking / design workshops;
• Experience in developing business strategies;
• Experience in a Navy or Aviation maintenance context.

Special Position Requirements

Occasional travel to the East or West Coast

Regulatory Compliance Requirements

Canada

Access to Controlled Goods

Security Clearance

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Why Join Us?

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The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 86,138.88 - 154,432.71 CAD Annual

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.