Instrumentation Support Specialist

AML Oceanographic Ltd.; Central Saanich; On-site; CAD 60,000 - 75,000; Full time

Job summary

A marine technology company based in Central Saanich is seeking a Technical Support Specialist to serve as the primary point of contact for customers needing assistance with instrumentation. The role involves owning customer cases, clear communication, and documenting technical problems. Ideal candidates have strong English communication skills and comfort with ticketing systems. You'll be part of a team that values clarity and continuous improvement while providing meaningful support in oceanographic technologies.

Qualifications

• Ability to communicate technical issues clearly and professionally in English.
• Understanding of technical problems for accurate documentation.
• Comfortable working with formal workflows and documentation standards.

Responsibilities

• Own customer support cases from start to finish.
• Acknowledge every customer contact within defined timeframes.
• Capture and elevate recurring issues for visibility.

Skills

Clear English Communication

Technical Understanding (Level 1)

Professional Reliability

Judgment of Pace & Prioritization

Tools

CRM or ticketing systems

Job description

A marine technology company based in Central Saanich is seeking a Technical Support Specialist to serve as the primary point of contact for customers needing assistance with instrumentation. The role involves owning customer cases, clear communication, and documenting technical problems. Ideal candidates have strong English communication skills and comfort with ticketing systems. You'll be part of a team that values clarity and continuous improvement while providing meaningful support in oceanographic technologies.