Inside Sales Supervisor (of Account Executives)

Waste Management; Kitchener; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading waste management firm is seeking an Inside Sales Supervisor to oversee the activities of the Inside Sales Team in Kitchener. This role involves ensuring customer satisfaction with sales transactions, supervising team members to achieve sales goals, and providing training and coaching. The ideal candidate will hold a Bachelor’s Degree or equivalent experience and have prior business-to-business sales experience. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short Term Disability

Stock Purchase Plan

Paid Vacation

Personal Days

Qualifications

• Bachelor's Degree or 4 years of relevant work experience.
• 2 years of direct business-to-business sales experience.

Responsibilities

• Supervise the activities of the Inside Sales Team.
• Ensure high customer satisfaction on all sales transactions.
• Recruit qualified candidates for the Inside Sales Team.
• Provide ongoing training and coaching to Inside Sales Representatives.

Skills

Build relationships

Communicate with impact

Demonstrate professionalism

Demonstrate leadership/coaching

Make sound decisions

Think strategically

Produce results

Influence and negotiate

Education

Bachelor's Degree

High School Diploma or GED

Job description

Inside Sales Supervisor (of Account Executives)

Job Description

I. Job Summary
Supervises the activities of the Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue.

II. Essential Duties and Responsibilities

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Area Sales Manager to help resolve escalated or unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
• Participates in training and coaching the Inside Sales staff.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes: direct supervision of 9 full-time employees, including Account Executives.

IV. Qualifications

A. Education and Experience

• Bachelor's Degree (accredited) or in lieu of a degree,
• High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 2 years direct business-to-business sales (in addition to education requirements).

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.
• This is a supervisory position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

V. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this hybrid position is $75,000 - $90,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for commission.

VI. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

About Us

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas‑to‑electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals to have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

About the Team

Where We Stand. We are 50,000+ people – from many places and many backgrounds, and it is our amazing differences that make us stronger. Our commitment to inclusion, equity and diversity is rooted in our values and woven into our business strategies, as we work toward a sustainable tomorrow.

Job Info

• Job Identification 2340628
• Job Category Sales Management
• Posting Date 12/19/2025, 02:09 AM
• Job Schedule Full time
• Locations 4210 KING STREET EAST, KITCHENER, ON, N2P 2G5, CA (On-site)