Inside Account Manager - Hybrid

W. W. Grainger; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial distributor is seeking a dedicated Inside Sales Representative in Canada. The role involves managing a portfolio of small to medium business accounts, developing sales strategies, and meeting customer needs. Ideal candidates have customer service experience and a background in sales. The position offers comprehensive benefits including medical coverage and a retirement plan.

Benefits

Medical, dental, vision coverage

Paid time off (PTO)

Life insurance coverage

Employee Family Assistance Program

Retirement Savings Plan & Defined Contribution Pension Plan

Qualifications

• 1-3 years customer service experience required; sales experience is an asset.
• Ability to listen, gain trust, and close actions or sales with customers.
• Knowledge of Maintenance, Repair & Operations (MRO) products is an asset.

Responsibilities

• Manage an account portfolio of 200-300 small-medium size customers.
• Develop sales plans and expand customer contacts.
• Establish customer and market priorities to meet sales goals.

Skills

Customer service

Sales proficiency

Business acumen

Tech-savvy

Process discipline

Education

Post-secondary education

Tools

Salesforce

Job description

Overview

As a leading industrial distributor with operations in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We are a Great Place to Work-Certified company focused on providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We are looking for passionate people to join our team as we continue leading the industry over the next 100 years.

Primary Function

Be part of our world-class Inside Sales team covering customers coast to coast through our massive inventory, Keepstock Inventory Management, effortless e-commerce experience and our local branches across Canada. The role focuses on small to medium businesses, selling value to key existing accounts and strategically growing share of wallet. We offer robust training when joining and ongoing support to help you succeed. You will partner/work cross-functionally with our Commercial Sales & National Accounts teams.

Responsibilities

• Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers.
• Develop sales plans and expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
• Develop and implement account penetration strategies including regular business reviews for key customers to maximize sales.
• Demonstrate knowledge of market data and access to resources to respond to developments in the customer’s business.
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals.
• Plan calls, execute a sales process, and strategically use a CRM.
• Utilize Sales Management System to understand customer needs and present cost-effective solutions to increase customer spend and loyalty.
• Document and analyze the impact of customer-focused activities to increase productivity and sales within the assigned market.
• Adhere to company sales and pricing guidelines.

Qualifications

• 1-3 years customer service experience required; sales experience is an asset.
• A post-secondary education is preferred.
• Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers.
• Clearly articulate business drivers and understand key financial and total cost of ownership concepts with all levels of the organization.
• Business acumen around sales forecasting, opportunity management and customer planning.
• Technological capabilities and understanding to communicate in today’s business environment; Salesforce experience.
• Ability to uncover customer objections/concerns and determine appropriate solutions using a sales process.
• Ability to maintain a plan of action until desired results are achieved.
• Strong process discipline and ability to align planning objectives with a pipeline development process to grow and develop market revenue.
• Knowledge of Maintenance, Repair & Operations (MRO) products and their applications is an asset.
• Willingness to attend customer sites and adhere to safety requirements, including PPE when required, as part of the recruitment process.
• Some customers may have alcohol and drug screening policies for on-site contractors and vendors; you may be required to submit to such screening as a condition of site access.

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Benefits may vary based on hours worked:

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program for physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. If you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.