In-Office, High-Touch Customer Experience Specialist

Allergan; Markham; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading pharmaceuticals company in York Region is seeking a Customer Service Representative. This role requires three days of in-office presence and involves providing exceptional service to customers, managing orders, and serving as a Subject Matter Expert. Applicants should have experience with SAP and a customer-oriented mindset. This position offers opportunities for growth within an innovative environment committed to inclusivity and excellence.

Qualifications

• Advanced SAP experience – ECC/S4 Hana; navigate transactions, run/extract reports.
• Contact Centre experience with high call and email volumes.
• Technical savviness and comfort with multiple systems.

Responsibilities

• Provide high quality, professional day-to-day white-glove service to customers.
• Fulfill customer orders and support new accounts.
• Serve as Subject Matter Expert on multiple tasks.

Skills

Effective verbal and written communication

Attention to detail

Problem-solving

Excellent organizational skills

Polished presentation skills

Education

College Diploma/University Degree

Tools

SAP

Microsoft 365 Applications

Job description

A leading pharmaceuticals company in York Region is seeking a Customer Service Representative. This role requires three days of in-office presence and involves providing exceptional service to customers, managing orders, and serving as a Subject Matter Expert. Applicants should have experience with SAP and a customer-oriented mindset. This position offers opportunities for growth within an innovative environment committed to inclusivity and excellence.