Implementation Specialist - Canada

Vensure Employer Services; Westmount; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading HR solutions company in Montreal is seeking a Global Implementation Specialist to manage the client implementation phase, ensuring client success. Candidates should possess strong knowledge in HR/Payroll Outsourcing and project management skills, with a minimum of 3 years of related experience. This role is on-site and offers a competitive benefits package including health insurance and retirement plans.

Benefits

Health Insurance

401(k) with company match

Paid Time Off

Life insurance and disability benefits

Flexible spending and health savings accounts

Qualifications

• Experience in HR/Payroll Outsourcing and/or PEO industry.
• Proficient in CRM and HRIS systems.
• Solid understanding of payroll and tax subjects.

Responsibilities

• Manage the full implementation phase for new clients.
• Act as the main contact point during client implementation.
• Consult clients regarding payroll, HR, and benefits needs.

Skills

HR/Payroll Outsourcing knowledge

HRIS/CRM/Systems experience

Payroll & Tax knowledge

Analytical skills

Time management skills

Excellent communication

Project management skills

Problem solving skills

Office Product knowledge

Education

Associate degree preferred

3 years of related experience required

Job description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary

The Global Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services.

Essential Duties and Responsibilities

• Completes Client shell set up and dashboard creation in Prism (HRIS) for new clients.
• Manages multiple client implementations, runs first payroll(s), and trains newly onboarded clients.
• Acts as a liaison between internal stakeholders.
• Responsible for developing and executing implementation project plan.
• Consults with clients to determine payroll, HR, and benefit needs and recognize Client business concerns to recommend and implement an appropriate solution.
• Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
• Works with Business Consultant to initiate the Client Implementation process.
• Reviews and audits Client payroll and HR data for accuracy.
• Responsible for understanding our Service Types and Service Model, to better facilitate Client transition to the ongoing Service Model.

Knowledge, Skills, and Abilities

• HR/Payroll Outsourcing and/or PEO industry knowledge required
• HRIS/CRM/Systems experience
• Payroll & Tax subject matter knowledge
• Analytical skills
• Time management skills
• Excellent written and verbal communications
• Project management skills
• Problem solving skills
• Office Product knowledge

Education & Experience

• Associate degree preferred
• 3 years of related experience required

Required Licenses and/or Certifications

• None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Frequently required to sit; occasionally required to stand and walk.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Average memory, taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

Disclaimer

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

This Position is Eligible for the Following Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation: [e.g., signing bonus, commission structure] if applicable