Imaging Technician I

LanceSoft Inc; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading administrative services company is seeking an individual for an onsite role in Montreal, responsible for processing mail and providing excellent customer service. Candidates should have at least 1 year of experience in an administrative or clerical position, with strong attention to detail and the ability to maintain confidentiality. Bilingualism in French is a plus. This role will be structured around a schedule between 7 am to 6 pm, Monday to Friday, at a competitive rate of $16/hour.

Qualifications

• Minimum 1 year of admin/clerical work experience.
• Experience in the mailing services industry is a plus.
• Bilingualism (French) is an asset.

Responsibilities

• Open, prepare, and sort all incoming mail for digital imaging.
• Provide excellent customer service and liaise with Business Unit customers.

Skills

Attention to detail

Customer service skills

Confidentiality

Physical capability to lift up to 20 lbs

Tools

Office equipment

AWD

Lotus Notes

Job description

#NIT001

End Date: 12/31/2025
Location: Montreal, Canadian Division (2000 Mansfield) (MNTRL)
Working Arrangements: Onsite, 5 days
Possibility of extension/ conversion to FTE? No
Schedule Hours: Between 7am to 6pm EST, Monday to Friday
Rate: $16/hour

Overview

The purpose of this position is to provide the Business Units electronic images on a timely basis. This role may be responsible for opening, preparing and sorting of all mail received slated for digital imaging and subsequent processing. Analyzing the content of the documents to identify what Business area/work type it belongs to (Individual Life, Wealth Management, Affinity, GSRS, Bank and/or Group). Applying the appropriate tracking methodology for specific mail streams and processes. This role may also require performing document scanning responsibilities on high-speed scanners. Also included may be responsibilities monitoring select workflow queues to trouble shoot imaging issues directed from Business Unit processing areas. Provide the appropriate level of QC. Provide excellent quality customer service and acts as a liaison between Office Services and the Business Unit customers. Maintain a consistent workflow with the ability to set priorities and work within tight deadlines to meet all Service Level Agreements, which in turn directly impact the ability of all Business Units to process their work.

Typical Day in Role

• Responsible for opening, preparing and sorting of all mail received slated for digital imaging and subsequent processing
• Receiving mail, sorting, and mailing them

Candidate Requirements / Must Have Skills

• Minimum 1 year of admin/clerical work experience
• Critical attention to detail and accuracy
• Excellent customer service skills
• Ability to maintain confidential information
• Able to lift up to 20 lbs

Nice-To-Have Skills

• Experience in mailing services industry – ex. UPS or Canada Post
• Working knowledge of AWD, CICS, Lotus Notes, IAS, Compass, InfoDirect
• Experience operating office equipment and ability to troubleshoot minor hardware and software issues
• Bilingual – fluency in French is an asset

Education

Bachelor''s degree not required, looking for experience

Additional Soft Skills

• Ability to recognize a wide variety of documents
• Works well independently as well as in a team environment
• Ability to manage fluctuating volumes of work and to set short term priorities
• Excellent communication skills both verbal and written

Additional Notes

• Please provide the candidate's availability to interview in the summary portion of the resume. Please state in the summary portion if your candidate is able to lift up to 20 lbs.