IM&T Infrastructure Analyst

NHS Scotland; Carstairs; On-site; CAD 61,000 - 77,000; Full time

Job summary

A healthcare organization in Carstairs seeks IT support staff to provide first and second line hardware and software support. The candidate will be responsible for delivering effective end-user support and ensuring customer satisfaction through the IM&T department help desk. Essential qualifications include experience with Microsoft systems, PC hardware maintenance, and LAN networking protocols. The role offers a fixed-term contract for two years with competitive salary benefits.

Qualifications

• Experience providing IT support to all staff levels.
• Essential knowledge of PC hardware, software, and networking.
• Familiar with MS core systems and applications.

Responsibilities

• Provide first and second line hardware and software support.
• Deliver excellent customer-based service through the help desk.
• Ensure effective user support for IT equipment/systems.

Skills

Experience of Microsoft systems

PC hardware upgrades and maintenance

Windows operating systems

LAN networking and protocols

Specific MS core systems (MS Azure, MS Defender, MS Office Suite)

Job description

AfC Band 5 (£33,247- £41,424) per annum plus High Secure Environmental Allowance

£1,750.47 per annum

Hours: 37

Contract Duration: Fixed Term for 2 years

Post Details: To provide Information Technology support and assistance to staff at all levels within the hospital, by providing first and second line hardware and software support and advice to hospital staff. Meeting agreed service levels and delivering an effective and efficient end‑user support interface for IT equipment/systems used.

Provide the hospital with an excellent customer based first‑ &second‑line support service through the IM&T department help desk for IT hardware, software faults, enquiries, general help and advice.

Experience

Experience of a variety of Microsoft systems, applications and computer hardware is essential as is a familiarity of LAN networking and protocols such as TCP/IP.

Knowledge and Experience Required in

• PC hardware upgrades and maintenance
• PC Windows operating systems installation, maintenance and upgrades
• Working in an IT support function
• Specific MS core systems, e.g. MS Azure, MS Defender, MS Office Suite, MS Server, SQL Server etc

Closing Date

The closing date for applications is 05 January 2025. For an informal discussion please contact John Fitzgerald, Senior Infrastructure Analysts & IT Security Manager on 01555 842092.

Application Information

If you have any queries or require assistance regarding the application form or recruitment process, please contact the HR Team on [e-mail] to discuss your requirements.

NHS Scotland Equality and Diversity Statement

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society. It should be noted that the State Hospital is a high secure hospital and the current organisational position based on a risk assessment is that we welcome applications from people under the age of 18 for non clinical roles however to be eligible for a clinical role applicants should be 18 years and older. Should you have any questions in relation to this please contact

Right to Work

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check this entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa, and settled and pre‑settled status. To find out more about these routes of permission, and if you can demonstrate such cover, please refer to the GOV.UK website.

For specific types of post, it might be possible to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found.

Please note that the State Hospital is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you have an appropriate right to work in the UK BEFORE applying.

Reduced Working Week*

Starting from 1 April 2026, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full‑time hours will be reduced from 37 to 36 hours, and part‑time staff will get a pro‑rata reduction in their working hours without losing any earnings.