Hybrid Process Excellence Lead

Farber Group; Toronto; Hybrid; CAD 70,000 - 81,000; Full time

Job summary

A respected financial services firm in Toronto is looking for a Process Owner to oversee and improve operational processes. This role involves workflow documentation, requirements gathering, and collaboration with cross-functional teams. Ideal candidates will have 2–4 years of experience in Business Analysis or Operations. The position offers flexible work arrangements, generous benefits including health coverage and professional development support, and a commitment to an inclusive workplace.

Benefits

Flexible work arrangements

Generous vacation-wellness days and birthday off

Extended health and dental coverage, plus virtual doctor services

Employee Assistance Program and mental health resources

Company-matching retirement savings plan

Financial support for professional development

Annual company events

Exclusive access to perks and discounts

Qualifications

• 2–4 years in Business Analysis, Operations, or Continuous Improvement.

Responsibilities

• Document current-state workflows using BPMN, swim lanes, flow diagrams, or similar notations.
• Identify pain points, inefficiencies, risks, and opportunities for improvement.
• Run workshops, interviews, and observations to elicit business needs.
• Translate findings into requirements, user stories, acceptance criteria, and success measures.
• Maintain updated SOPs, playbooks, and process maps.
• Track performance metrics such as cycle time, error rates, and throughput.
• Collaborate with Operations, IT Apps, PMO, and SMEs to align on process improvements.

Skills

Process mapping and requirements elicitation

Basic data analysis (Excel/BI tools)

Strong communication and facilitation

Job description

A respected financial services firm in Toronto is looking for a Process Owner to oversee and improve operational processes. This role involves workflow documentation, requirements gathering, and collaboration with cross-functional teams. Ideal candidates will have 2–4 years of experience in Business Analysis or Operations. The position offers flexible work arrangements, generous benefits including health coverage and professional development support, and a commitment to an inclusive workplace.