Hybrid M365 & IP Telephony Analyst for Enterprise Ops

Sapsol Technologies Inc; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology services provider is seeking a Business Analyst to enhance enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony settings. Your responsibilities will include leading governance policy design, supporting user adoption, and ensuring compliance in safety-critical environments. The ideal candidate possesses a background in relevant studies and experience managing configurations and lifecycles related to Microsoft 365 and IP telephony systems. This role supports essential communication needs aligned with a mission of reliable power delivery.

Qualifications

• Post-secondary education in a relevant field is required.
• Experience managing Microsoft 365 lifecycle and governance.
• Familiarity with hybrid IP telephony systems.

Responsibilities

• Lead lifecycle and configuration of Microsoft 365.
• Design and recommend Microsoft Teams policies.
• Support user adoption in hybrid IP telephony environments.

Skills

Microsoft 365 configuration

Cross-functional troubleshooting

User adoption support

Business analysis in industrial settings

Education

Related post-secondary education (e.g., BA)

Tools

Microsoft Teams

Cisco Contact Centre

SmartTAP

Job description

A technology services provider is seeking a Business Analyst to enhance enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony settings. Your responsibilities will include leading governance policy design, supporting user adoption, and ensuring compliance in safety-critical environments. The ideal candidate possesses a background in relevant studies and experience managing configurations and lifecycles related to Microsoft 365 and IP telephony systems. This role supports essential communication needs aligned with a mission of reliable power delivery.