Hybrid IT Service Delivery Manager

Bell Canada; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading telecommunications firm in Winnipeg is seeking a Management position in IT service delivery. The successful candidate will maintain strong client relationships and enhance service quality while adhering to Service Level Agreements. This role demands excellent communication skills and demonstrated experience in customer management, making it ideal for individuals who thrive in dynamic, innovative environments. Successful candidates will benefit from hybrid working arrangements, requiring them to be on-site at least three days a week.

Qualifications

• 2 – 4 years of experience in IT service delivery or customer management.
• Superior written and verbal communication skills.
• Project management experience is considered an asset.

Responsibilities

• Develop relationships with key client contacts and ensure service value.
• Contribute to annual client roadmap strategy and presentations.
• Chair regular client meetings and ensure action items are addressed.
• Deliver accurate and timely business reviews including KPIs and SLAs.
• Act as a liaison for Inside Sales, ensuring timely contract amendments.
• Ensure tickets have detailed comments and escalate issues where needed.

Skills

Customer focus

Interpersonal skills

Communication skills

Analytical thinking

Tools

Microsoft Office

Job description

A leading telecommunications firm in Winnipeg is seeking a Management position in IT service delivery. The successful candidate will maintain strong client relationships and enhance service quality while adhering to Service Level Agreements. This role demands excellent communication skills and demonstrated experience in customer management, making it ideal for individuals who thrive in dynamic, innovative environments. Successful candidates will benefit from hybrid working arrangements, requiring them to be on-site at least three days a week.