Hybrid Customer Success & Order Desk Specialist

Panasonic North America; Mississauga; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Customer Service Representative in Mississauga. The role involves processing customer orders, handling inquiries, and maintaining records in SAP. Candidates should have a high school diploma, strong problem-solving skills, and proficiency in Microsoft Office, especially Excel. This full-time hybrid position offers comprehensive benefits and supports total well-being, including medical coverage and retirement plans.

Benefits

Comprehensive medical, dental, and vision coverage

Retirement savings plan

Education assistance program

Employee volunteer program

Competitive rates on home and auto insurance

Qualifications

• A high school diploma with 1 year of related work experience is required.
• Proficient in Microsoft Office, especially Excel.
• Excellent problem-solving skills to resolve customer disputes.

Responsibilities

• Process customer orders and prepare related documentation.
• Handle special customer requests and maintain order data in SAP.
• Advise customers on order status and delivery dates.

Skills

Problem solving

Effective communication

Relationship building

Education

High School Diploma

Tools

Microsoft Excel

SAP ECC

Job description

A leading technology company is seeking a Customer Service Representative in Mississauga. The role involves processing customer orders, handling inquiries, and maintaining records in SAP. Candidates should have a high school diploma, strong problem-solving skills, and proficiency in Microsoft Office, especially Excel. This full-time hybrid position offers comprehensive benefits and supports total well-being, including medical coverage and retirement plans.