HR Business Partner (Bilingual)

Momentum Financial Services Group; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A financial services leader in Toronto is seeking a bilingual HR Business Partner to support its Quebec store network and the broader Canada East region. This role focuses on employee relations and HR operations, requiring experience with remote and multi-location teams. The ideal candidate will have strong communication skills and a solid understanding of HR best practices. The position offers a hybrid work environment with comprehensive benefits, including a market-competitive compensation package.

Benefits

Health and dental plans

Employee Assistance Program

Retirement savings options

Tuition reimbursement

Professional development opportunities

Qualifications

• 3+ years in HR focusing on employee relations.
• Experience with distributed teams, especially in retail or financial services.
• Proven ability to resolve complex employee relations issues.

Responsibilities

• Act as first point of contact for HR queries.
• Conduct workplace investigations and resolve employee issues.
• Support performance management and development plans.

Skills

Bilingual Fluency (French and English)

Employee Relations Expertise

Communication Skills

Remote Work Management

Proficient in Microsoft Office

Knowledge of Employment Law

Education

Bachelor’s degree in Human Resources or related field

HR certification (CHRP or equivalent)

Tools

HRIS

Applicant Tracking Systems

Job description

Momentum Financial Services Group is hiring a bilingual HR Business Partner (French / English) to support our Quebec store network and the broader Canada East region. This role reports to the Human Resources Manager and is ideal for someone who combines strong employee relations expertise with a solid foundation in HR operations. We are a long-standing leader in financial solutions and are committed to creating access to money for communities through a collaborative, remote-friendly environment.

Overview

Position summary and context from the original job description.

What You'll Do

• Be a Trusted Partner: act as the first point of contact for employees and managers in your region, offering expert guidance on HR matters, policies, and practices.
• Manage Employee Relations: conduct workplace investigations, resolve complex employee issues, and provide recommendations to reduce risk and ensure compliance with employment laws.
• Guide Performance & Talent: coach leaders through performance management cycles, support development plans, and advise on disciplinary matters, promotions, and compensation recommendations.
• Drive Organizational Effectiveness: collaborate with business leaders on workforce planning, restructuring, and succession strategies to support long-term success.
• Support Change & Engagement: lead internal communications for change initiatives, support employee engagement efforts, and contribute to a positive work culture.
• Deliver Reporting & Insights: provide HR reporting on turnover, headcount, and hiring trends, offering actionable insights to business leaders.
• Support Day-to-Day HR Operations: provide employment verification, manage HR administrative tasks, and help ensure a seamless employee experience.

What You'll Bring to the Table

• Bilingual Fluency: fluent in French and English, written and spoken, with ability to communicate across regions.
• HR Experience: minimum 3 years in HR with a focus on employee relations and supporting leaders through complex situations.
• Retail or Multi-Location Experience: experience working with distributed teams; retail or financial services is a plus.
• Strong HR Fundamentals: knowledge of employment law, HR best practices, and performance / talent management.
• Remote-Ready: highly self-motivated, organized, and able to manage workload in a virtual environment.
• Great Communicator: ability to build trust with employees and managers and foster positive relationships at all levels.
• Tech-Savvy: proficient with Microsoft Office and familiar with HRIS and applicant tracking systems.

Education + Experience

• Bachelor’s degree in Human Resources or a related field (preferred).
• HR certification (CHRP or equivalent) is a strong asset.
• Proven ability to resolve complex employee relations issues.
• Experience supporting remote or multi-location operations.

Benefits

• Compensation Philosophy: market-competitive total rewards package.
• Discretionary Annual Bonus: opportunity based on individual performance and company results.
• Comprehensive Benefits: health and dental plans with premiums covered; Employee Assistance Program for well-being.
• Retirement Plans: robust retirement savings options.
• Hybrid Work Environment: mix of remote and in-office work with collaborative spaces and amenities at the head office.
• Perks & Rewards: tuition reimbursement, professional development, Perkopolis discounts, and recognition programs.

Ready to make an impact? Apply today to join MFSG and help shape the future of our team.