Hotel Operations Manager

Kootenay Employment Services Society; Invermere; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hospitality management organization in Invermere, BC is seeking an Operations Manager to oversee daily hotel operations across two properties. The ideal candidate will have at least five years of management experience in hotel operations, strong leadership skills, and a commitment to exceptional guest service. This role involves leading department heads, supporting operational systems, and driving guest satisfaction. Benefits include comprehensive health care and company events.

Benefits

Company events

Dental care

Disability insurance

Discounted or free food

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Qualifications

• Five years of experience in hotel operations management.
• Proven ability to lead and coach teams effectively.
• Strong understanding of operational metrics and budgets.

Responsibilities

• Support daily operations for two hotel properties.
• Lead department heads in delivering service excellence.
• Ensure compliance with health and safety standards.

Skills

Hotel operations management

Front desk and housekeeping knowledge

Leadership and team accountability

Strong communication skills

Problem solving skills

Hospitality systems experience

Tools

Webrez Pro

Revinate

Preventative maintenance software

Job description

What You Bring

• At least five years of hotel operations management experience
• Strong working knowledge of front desk and housekeeping operations
• Experience in food and beverage, banquets, or maintenance is an asset
• Proven ability to lead, coach, and hold teams accountable
• Strong communication, organization, and problem solving skills
• Ability to manage competing priorities in a fast paced environment
• Experience with hotel systems such as Webrez Pro, Revinate, and preventative maintenance software
• Solid understanding of budgets, financial reports, and operational metrics
• A genuine commitment to exceptional guest service

Why This Role

• Leadership impact across two established hotel properties
• Opportunity to influence culture, systems, and service standards
• Supportive ownership and senior leadership team
• A company that values people, community, and long term success

Benefits

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate

Invermere, BC: reliably commute or plan to relocate before starting work (required)

Application requirements

We do NOT offer LMIA, sponsorship, or PR support. Do you require LMIA, sponsorship, or PR support?

Experience

• Hotel leadership: 5 years (preferred)

Duties The Opportunity

As Operations Manager, you will support the General Manager in overseeing daily operations for Copper Point Resort and Invermere Inn and Suites, totaling 228 rooms. You will lead department heads, strengthen operational systems, and ensure consistent service standards across both properties.

This role is ideal for a hands on leader who enjoys being present in the operation, coaching leaders, and continuously improving how the hotel runs.

What You Will Do

• Partner with the General Manager to execute operational plans and business objectives
• Lead and support department heads in Front Desk, Housekeeping, Maintenance, and Food and Beverage
• Drive service excellence and guest satisfaction across all departments
• Actively resolve guest concerns and ensure effective follow up
• Support budgeting, forecasting, and revenue management initiatives
• Improve efficiency through strong procedures, systems, and SOP development
• Recruit, onboard, train, and develop operational leaders
• Provide regular coaching, feedback, and performance evaluations
• Build strong working relationships within the local community
• Ensure compliance with all health, safety, and sanitation standards
• Support emergency preparedness and response planning
• Complete additional responsibilities as required

To Apply

Please use the contact information as directed in the listing.
Please email: [e-mail]. Attn: McKenzie Mulley-Puchala