hotel front desk clerk

Town and Country Motel; Central Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A local hotel in Central Ontario is seeking a dedicated individual for a permanent position to manage guest registrations, provide information on services, and ensure excellent customer service. The ideal candidate will have a secondary school certificate, some hospitality experience, and strong communication skills. Team players and those with attention to detail are preferred. The role offers 36 hours of work per week and is a great fit for someone starting their career in hospitality.

Benefits

Free parking available

Team building opportunities

Qualifications

• Experience: 7 months to less than 1 year
• Attention to detail
• Ability to work under pressure

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service

Skills

Client focus

Dependability

Excellent oral communication

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Job description

Overview

Education: Secondary (high) school graduation certificate

Experience: 7 months to less than 1 year

Work setting: Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests\' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Organized
• Reliability
• Team player

Screening questions

Are you available for shift or on-call work?

Benefits

• Free parking available
• Team building opportunities

Work terms and schedule

Work Term: Permanent

Work Language: English

Hours: 36 hours per week