Hotel Front Desk Agent (Base) - Winter 2025 / 26

Sunshine Village Corporation; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier ski resort in Western Canada is seeking a Hotel Front Desk Agent for Winter 2025/26. The role involves welcoming guests, managing reservations, and coordinating luggage transfers. Ideal candidates have strong guest service skills and experience in hospitality. Join us for an unforgettable winter season in the beautiful Banff National Park, with perks like a free staff pass and discounts at ski resorts across Canada.

Benefits

FREE staff pass for skiing

Discounted fitness passes

Exclusive deals on gear and local businesses

Qualifications

• Outgoing, positive, friendly attitude.
• Previous hospitality experience is an asset.
• Prepared to work flexible schedules, including weekends and holidays.

Responsibilities

• Welcome guests and confirm reservation details.
• Provide accurate resort information to guests.
• Coordinate luggage transfers and ensure check-in area is tidy.

Skills

Providing excellent guest service

Organizational skills

Communication skills

Job description

Overview

Hotel Front Desk Agent (Base) - Winter 2025 / 26

Banff, AB, Canada

Job Description: We review applications on an ongoing basis and will contact qualified candidates as openings become available

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?

The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge. The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer. The Hotel Base Agent reports to the Hotel Front Desk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.

Responsibilities

• Providing excellent guest service, by answering queries, being courteous, and providing accurate resort information. Engaging in and assessing guest needs and expectations.
• Administrative and Reporting Responsibilities :
• Designated oversight of collecting accurate plans for each guest – check in, check out, ticket requirements, etc.
• Scanning and processing pre-purchased tickets and passes.
• When required, settling guest hotel charges prior to departure.
• Timely and accurate incident reporting and deficiencies reporting to appropriate departments / personnel.
• Coordinating the receiving and transfer of luggage up and down from the base to the village area, liaising effectively with the warehouse and Bell Desk team to ensure both timing and service standards are met.
• When and as required, coordinating guest arrivals which may necessitate out-of-regular operating hours transfers.
• Ensuring the Creekside base hotel check-in area is tidy, organized, and clean, including ensuring the entrance is free of snow, ice, garbage, and items that may impede safe entry and exit.
• Other duties may be requested and assigned from time to time.

Qualifications

• A passion for providing excellent guest service.
• Previous hospitality experience is an asset.
• Outgoing, positive, and friendly attitude, working as a reliable team player who possesses initiative.
• Must be organized and have good planning, problem solving and communication skills.
• Prepared to work flexible schedules (weekends, holidays, nights).
• Calm under pressure and patient.
• Communicate effectively in English, both written and verbally.
• Work in a confidential capacity.
• Maintain professional conduct when in uniform on or off-duty (and online).
• Effectively provide support and assistance to coworkers.
• Attend and actively participate in meetings and training.
• Must be neat, alert, punctual and dependable.

Additional considerations

• Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
• This position requires the ability to stand for long periods of time, occasional lifting of equipment, luggage, and other items, and removal of snow and ice (up to 30 kg). Candidates must possess a good level of physical fitness and be prepared to work in a remote, alpine environment.
• Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor / outdoor role at a ski area.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.