Hotel Assistant Manager Jasper Glacier View Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality establishment in Alberta is seeking an Assistant Manager for Glacier View Lodge. You will oversee front office operations, provide leadership to teams, and ensure a high standard of guest service. The ideal candidate has 3–5 years of Front Office experience with a proven supervisory track record. Responsibilities include scheduling, handling complaints, and maintaining service quality. This full-time seasonal role offers opportunities to work in a dynamic environment within a beautiful location.

Qualifications

• 3–5 years of Front Office experience, 2 years in a supervisory capacity.
• Experience with office procedures, ordering materials, and scheduling.

Responsibilities

• Lead the front office, Host, and Housekeeping teams.
• Oversee scheduling and training.
• Handle guest complaints and ensure staff preparedness.
• Balance room inventory nightly.

Skills

Excellent verbal and written communication

Strong team leadership with minimal supervision

Proven computer skills

Education

High school diploma or equivalent

Bachelor’s degree or related technical degree preferred

Job description

Hotel Assistant Manager – Jasper Glacier View Lodge

At Pursuit Collection Jasper, we create unforgettable experiences for guests across iconic destinations. As a seasonal, full‑time role for Spring/Summer 2026, you will lead the entire team at Glacier View Lodge, ensuring high quality service and operational excellence.

Role & Responsibilities

• Report to the Hotels Manager and provide leadership to the front office, Host, and Housekeeping teams.
• Oversee scheduling and training and act as Hotel Manager during absences.
• Assist Accounting with group billings and make required adjustments to guest reservations.
• Learn and support Front Desk Agent and Night Auditor operations; be willing to work a variety of shifts.
• Understand and supervise Housekeeping and Host team responsibilities.
• Handle guest complaints, give staff tools and training for consistent resolution.
• Assist with overbooking situations and coordinate room or property moves.
• Ensure staff are familiar with emergency procedures and maintain preparedness.
• Coordinate information with Housekeeping, Maintenance, and Food & Beverage teams.
• Anticipate needs of arriving and in‑house guests and monitor check‑ins for groups.
• Maintain computer equipment and liaise with IT for repairs.
• Lead review and response to online reviews.
• Lead hotel presentation efforts and enforce policies and disciplinary procedures.
• Orient new employees and coordinate reservation feedback with Hotel Managers.
• Balance room inventory nightly and adjust for late changes.

Required Skills & Qualifications

• Excellent verbal and written communication.
• Strong team leadership with minimal supervision.
• Proven computer skills.
• 3–5 years of Front Office experience, 2 years in a supervisory capacity.
• Experience with office procedures, ordering materials, and scheduling.
• High school diploma or equivalent required; Bachelor’s degree or related technical degree preferred.
• Appearance and grooming must meet Pursuit standards.

We value diversity and are an Equal Opportunity Employer. Qualified applicants are evaluated without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.