Heritage Visitor Experience Ambassador (Seasonal)

Historic Environment Scotland; Southwestern Ontario; On-site; CAD 47,000 - 56,000; Part time

Job summary

A cultural heritage organization is seeking a part-time Steward to support visitor services at Elgin Cathedral and Spynie Palace. The role involves providing outstanding customer service and engaging visitors with local history. Candidates should have a strong interest in heritage and history, along with customer service skills. The position offers a starting salary of £25,770 pro rata and comes with benefits such as a generous pension scheme and annual leave. This is a unique opportunity to work within Scotland’s historic environment.

Benefits

Civil Service pension scheme with 28% contribution

25 days annual leave pro rata

Flexible working options

Free entry to Historic Environment Scotland properties

Support for learning and development

Qualifications

• Experience delivering high standards of customer service.
• Strong team working skills, with the ability to work independently.
• Cash handling experience or willingness to undertake training.
• Genuine interest in heritage, history, and tourism.
• Basic IT skills and confidence using online systems.

Responsibilities

• Welcome visitors and deliver high standards of customer service.
• Assist visitors with information, admissions, and retail transactions.
• Maintain presentation standards across public and staff areas.
• Support guided tours, talks, events, and community engagement.
• Work closely with colleagues to meet visitor experience targets.

Skills

Customer service

Teamwork

Cash handling

Interest in heritage

Basic IT skills

Job description

A cultural heritage organization is seeking a part-time Steward to support visitor services at Elgin Cathedral and Spynie Palace. The role involves providing outstanding customer service and engaging visitors with local history. Candidates should have a strong interest in heritage and history, along with customer service skills. The position offers a starting salary of £25,770 pro rata and comes with benefits such as a generous pension scheme and annual leave. This is a unique opportunity to work within Scotland’s historic environment.