Healthcare Call Center Specialist

Hospital Transfers; Abbotsford; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community service provider in Abbotsford is looking for a full-time Call Center Representative to ensure exceptional customer service in a fast-paced environment. Responsibilities include answering calls efficiently, supporting team members, and managing communication with crew and Dispatch. Candidates should possess strong communication skills and time management abilities, with previous customer service experience preferred. The role offers a permanent position with a supportive team atmosphere.

Qualifications

• Previous experience in a customer service role.
• Experience in the health care field is an asset.

Responsibilities

• Ensure all calls are answered quickly and with excellent customer service.
• Assist other Representatives based on call volumes and specialization.
• Manage and communicate information effectively using company tools.
• Report issues or concerns to Dispatch as required.
• Respond to crew questions in a timely manner.
• Complete all required documentation.

Skills

Excellent communication skills

Time management

Organizational skills

Creative problem solving

Geographical knowledge of lower mainland

Team player

Microsoft Office knowledge

Independent work capacity

Job description

A community service provider in Abbotsford is looking for a full-time Call Center Representative to ensure exceptional customer service in a fast-paced environment. Responsibilities include answering calls efficiently, supporting team members, and managing communication with crew and Dispatch. Candidates should possess strong communication skills and time management abilities, with previous customer service experience preferred. The role offers a permanent position with a supportive team atmosphere.